Jim

Full CV / Resume

EXPERIENCE Reserva y Cata - Mardid, Spain 11/2023 - Current Shop Attendant and Sommelier Wine recommendations based on client’s preferences and interests. Inventory and pricing management. Online management: Shopify, Meetup and Instagram. Execution of small to large group wine tastings and workshops. TheFork - Barcelona, Spain 02/2021 - 10/2023 Credit Controller Received disputes and responded to incidents calmly to develop effective resolutions. Evaluated creditworthiness and current situation of each customer. Maximised department performance by training and mentoring new staff. Performed collections activities, including ing delinquent customers by or letter. Prepared monthly aging reports to identify overdue payments. Initiated legal action against delinquent debtors where necessary. Twelve Barcelona - Barcelona, Spain 11/2019 - 02/2020 English Speaking Assistant and Examiner Devised and delivered English classes to ages 10 - 18 years Structured and conducted examinations (speech and written) La Vista - Murcia, Spain 11/2018 - 12/2018 Temporary Waiter - Bartender - Host Maintained knowledge of bar and menu options to prepare drinks and make food recommendations. Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures. Provided drink suggestions to customers based on their preferences. Virgin Active / David Lloyd - Southampton, England 05/2013 - 06/2018 Front of house Supervisor & Duty Manager Maintained professionalism in member interactions, answered concerns and resolved problems with a friendly and knowledgeable approach. Personally handled escalated member queries and issues as Duty Manager. Collaborated with department management to improve productivity of operations. Supervised cash handling procedures, ensuring that all transactions were processed accuray. Ensured adherence to health and safety regulations throughout all departments. Responded promptly to any health emergency situations that arose during shifts.