Jaye

Full CV / Resume

My main area of expertise is soft skills - I'm great with people (including kids)! I have a wonderful manner, clear and friendly communication, and an ability to relate to and liaise with people of all ages from all walks of life.

I'm organised, great with administration and data entry + management, and habitually a clean and tidy person. In education I've worked with both children and adults successfully, and have enjoyed seeing my student grow and flourish under my tuition and training.

In roles I've had I've quickly risen in the ranks applicable to the industry, for example into management in sales and into competition training and performance as a dance teacher.

 

Direct Image

(Office All-Rounder)                                                   (2021 – Current)

-       liaising with clients to arrange upcoming events and activations

-       organising stock and costumes in storage

-       composing briefs to send to talent with details of expectations and activation outline

-       prepping stock and costumes for events and activations

 (Writer)                                                                      (2021 – Current)

-       writing 20 minute education and/or entertainment shows for children of various ages, including script writing, song writing, and choreography

-       researching and developing content on topics requested by clients (eg, rainforests, health + fitness, Australian animals)

(Talent – Varied)                                                        (2018 – Current)

-       MC: Perform as an MC for various events and competitions, additionally spruiking for various retailers, sales, and shopping centre events

-       Brand Ambassador: representing various brands and companies both in advertising and sales promotion including flyering, product sampling, and data acquisition through competitions and giveaways

-       Customer Service: representing Centre Management for various shopping centres, assisting customers with directions and giving out free gifts

-       Children’s Entertainer: performing as a character in seasonal stage shows; roaming as a character (both seasonal costume and mascot); running kid’s craft activities; MC’ing and running children’s discos; face painting; running table tennis, football, soccer, and yoga activations

-       CA: acting as a chef’s assistant at live in-store cooking demonstrations

Ai English (Presenter)                                                                        (2020 – 2021)

-       Present and teach English to classrooms in China (4-60 children depending on class) via XY link (over cam)

-       Know and teach 8 different English curriculums

-       Present and teach English to students in their homes via live video (similar to Zoom)

-       Re-write lesson plans designed for live classes for use as scripts for pre-recorded lessons

-       Curriculum creation and development (animation and content)

River City Ballroom (Dance Instructor)                                             (2017-2018)

-       Provide tuition to singles and couples in American Style Ballroom and Latin dance

-       Self driven maintenance and growth in technique, performance, and knowledge of 15 styles of ballroom and Latin dance

-       Manage retention of current clients, and maximize continuation of new potential students

-       General cleaning duties (sweeping, mopping, dishes, etc)

-       Create personalized choreography for performance and weddings

Service Stream (Team Leader – On The Move)                                (2016-17)

-       Manage a team of up to 30 agents towards daily, weekly, and monthly targets and KPIs

-       Provide coaching and feedback on quality assurance

-       Provide coaching and feedback on sales techniques

-       Provide ongoing coaching and training on changes within business

-       Work closely with the manager and client to manage agents/KPIs

-       Training new employees in procedures and protocol

-       Create and maintain team morale

Service Stream (Outbound Sales Consultant – On The Move)        (2015-16)

-       Make outbound calls to customers to sell electricity and gas plans

-       Execute sales in compliant manner to client standard

-       Meeting daily/weekly/monthly KPIs

The Tax Shop (Office Manager)                                                        (2015)

-       Maintaining office services, records, and efficiency

-       General admin duties (filing, copying, etc)

-       General receptionist duties (greeting clients, booking appointments, etc)

-       Checking returns (quality control)

-       Handling monetary transactions and banking

Supré (Retail Casual)                                                                                    (2015)

-       General retail customer service (sales, add-ons, styling, etc)

-       General cleaning duties (sweeping, mopping, dusting, etc)

-       Opening and closing the shop (banking, cashing up, etc)

Polkadot Entertainment (Manager/Children’s Entertainer)   (2011-2015)

-       Training new staff

-       Food preparation and procedures (supervision and execution)

-       Caring for up to 30 children at a time

-       Handling monetary transactions

-       General household duties (vacuuming, mopping, dishes, etc)