@jaclynk0315
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Jaclyn Yokopovich
35
Female
member since Oct 12 2015
Ukrainian
My skills
I am looking to bring my customer service experience and public relations degree to use with your company. I have an active passport (expiration date: 20 Sept 2021).
Working in the hospitality industry for many years has given me the knowledge and opportunity to work in different environments. I am able to work efficiently in a team setting, or as an individual. As a front office manager, I understood what it meant to make a first impression and create a positive image for my company for every guest I came in with. Having an extremely outgoing, energetic, and welcoming personality makes it possible for me to excel in a position working with people and clients.
Graduating from Monroe Community College provided me with sufficient computer skills with Microsoft word, power point and excel. I have learned the importance of multitasking and organization in the workplace, as well as learning new operating systems quickly.
Being exposed to the hospitality industry for many years has demonstrated, for me, the importance of hard work. At my positions, in housekeeping, front desk, and as a server in a restaurant setting, I always worked with efficiency and care while dealing with guest’s and employee’s issues. I believe that the work one performs directly reflects them, and the company they represent. I am able to take direction and criticism professionally and adapt to ever-changing deadlines.
Languages Spoken
English (Mother Tongue)Full CV / Resume
PROFILE
High-energy experienced hospitality manager motivated by client satisfaction with exceptional organizational, interpersonal and computer skills. Strong background in all aspects of customer service and support. Accustomed to working in fast-paced environments with success in effectively handling difficult client situations.
EXPERIENCE
HR Operations-Unemployment Benefits Specialist
Paychex Inc. Rochester, NY January 2013 - Present
Communicates with clients on a daily basis to discuss claimant separation reasons and eligibility to collect unemployment benefits. Leads training of new and less senior Benefits Specialists to include new employee onboarding and identifies training needs within the department.
Front Desk Agent
Radisson Ho Rochester Riverside — January 2012-December 2012
Checked guests into the ho. Performed bookkeeping activities, such as balancing s and conducting nightly audits. Worked in other departments (banquets, housekeeping, maintenance, restaurant, events, ing) to ensure ho operated efficiently.
Front Desk / Housekeeping Manager
Marriott - DelMonte Corporation — 2009-2012
Responsible for front desk staff operations and interviews, implementing tools to help front desk staff more efficient during check in process. Assist General Manager with Marriott standard month/quarter end reports. Oversee housekeeping operations and procedures including OSHA and safety trainings.
Front Desk Agent
Marriott - DelMonte Corporation — 2007-2009
Balance guest folios. Ensure guest 100% satisfaction. Anticipate guest's needs and handle any issues that arise calmly and efficiently.
Waitress
Monroe’s Restaurant —2014-Present
Bazil Restaurant — 2010-2013
Aladdins Restaurant — 2008-2011
EDUCATION
Monroe Community College Rochester, NY — Associate of Applied Science 2010
About Me
I am a highly motivated, energetic 25 year old. I have been working at a professional corporation setting for the past 3 years and looking to explore other career options. Motivated by the happiness and satisfaction of others, I enjoy helping people and the environment. My hobbies include reading and staying active. I like running and doing yoga in my spare time.
