Hilreflects

Full CV / Resume

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Plot 2 Ahmaduo Ahdijo Street,                                                                                    

Off Kwame Nkurumah Crescent                                                                                               

Asokoro, Abuja, Nigeria.

:

: +234 7034927231                                                                                                                                                                                     

·         KPI/SLA and Quality Management Training:  Alca University

·         Overview of Standard MSA contract training: Alca University

·         Customer Contract Management Training: Alca University

·         Diploma, Business and Integrity Training: Alca University

SYSTEMS EXPERIENCE & PROFICIENCIES

§  Microsoft Office

§  Microsoft Project

§  MapInfo Professional Mapping Planning Solution

§  Network Performance Optimizer (NPO) server (java based).

§  Nokia Siemens Networks Netact Reporting suite (network monitoring & optimisation Tools)

§  Nokia Siemens Networks Netact Plan Editor tool

PERSONAL DATA

State of Origin/Nationality: Imo state/Nigeria  

Date of Birth: April 29th, 1981     

Sex: Male

Marital status: Married       

Language Proficiency: English, Russian & Igbo

PROFESSIONAL EXPERIENCE

9Mobile Managed Services Project (Network Performance & Improvement Engineer)

·         Nokia Nigeria, Abuja. Jan 2017- Till Date.

Technical Support Services - Network Performance and Quality of Services Engineering:

·         Network Performance and quality of services engineering for 2500 sites.

·         Delivery of Daily, Weekly, Monthly and quarterly report to customer.

·         Monitoring Network, analyzing and flagging any degradation observed to the appropriate

·         team for resolution.

·         Participating in meetings that are delegated to them.

·         Participating in rotational weekend duties to monitor the network as required.

·         Attending to any periodic adhoc request that comes from customer

Alca-Lucent Nigeria Managed Services Project (Network Performance & Improvement Engineer)

·         Alca-Lucent Nigeria, Abuja. Jan 2013- Dec 2016.

2G/3G; Network Performance/optimization & Improvement Responsibilities & Duties;

·         Daily monitoring of all the BSC/KPI Performance & Escalating Degraded sites for urgent actions.

·         Responsible for workforce planning as it relates to performance evaluation.

·         In addition to developing the skills and capabilities of their employees, Trainings are organized for employees.

·         Analyzing, prioritizing and supervising field maintenance teams by maintaining key performance indicators in all analysis for subcontractors.

·         Publishing a daily /weekly departmental KPI reports and Monthly KPI/SLA evaluation.

·         Liaison between Incident manager and Problem Manager in troubleshooting and resolution of faults on site.

·         Providing Improvement support to Field Management Engineers in mitigating Subcontractors’ inefficiency in all Regions.

Civil Construction/Project Management; (Technical and Business Development Manager):

·         Builders Stop Centre/Absolute Light and Switches; Wuse Zone 4, Abuja. Jan 2011- Aug 2012

Technical and Business Development Manager Responsibilities & Duties;

Managed a team of able and transparent personnel on sales and product. Monitored performance, analyzed allocation of resources, evaluated productivity and managed quality to ensure operational efficiency while meeting customer needs and achieving goals.

·         Analyzing business opportunities for the company.

·         Conducting a Technical/ business research and analysis

·         Carrying out project research and Business analysis

·         Formulating and Implementing recommendations/solutions

·         Creating Focus groups and facilitating workshops

·          Ability to generate project and business reports

Engineering and Construction; (Executive/Personal Manager-Projects):

·         Edmans International ltd, Asokoro, Abuja; March 2009 – Dec 2010

Executive/Personal Manager-Projects Responsibilities & Duties;

Supervised a 107 million budgeted Energy Commission Solar Light project with a team of Engineers and successfully deployed to Ogbomosho, Osun state and Ebonyi State.

·         Maintaining all managerial appointment schedule by planning and meetings.

·         Represents the executive by attending meetings in the executive's absence

·         Maintains customer confidence and protects operational confidentiality.

·         Completes projects by assigning work to clerical staff; following up on results.

·        Prepares reports by collecting and analyzing information

Financial Institution; (Retail/Customer Relations Officer -NYSC)

·         EcoBank Plc; April 2008 – FEB 2009

With discipline and banking ethics to improve cliene by using motivational leadership, clearly communicated expectations, ability and quality-focused maintenance practices.

·         Product and Service Advertising

·         Customer relationship Management

·         Bank facility negotiations

REFEREES

Available on request.