Outdoor Heather

Full CV / Resume

KEY COMPENTENCIES

Working outdoors – I possess a genuine passion and natural skill for working outdoors, having enjoyed working for 1 month in a Mountain Hos in the Canadian Wilderness, providing general upkeep and maintenance of the hos, including fixing the water powered generator, cleaning, dealing with queries and providing security.
I have completed a 3 day dog sledding expedition in the Arctic Circle in Norway. Duties included setting up camp as a small team, being in charge of my own pack of husky dogs, ensuring transferring the dogs from sled to bed and vice versa, feeding the dogs and caring for any injuries (initial first aid).
In my spare time, I work as a volunteer for the local Labour Party’s Workforce. This involves full days of litter picking, gardening and any other general manual labour in parks and other community-based areas, to help improve the community for the public.

Data Analysis – Vast experience of technical data and report analysis across a range of areas, including ecoms and financial platforms. Skilled in providing detailed and accurate analysis, identifying trends and initiating ideas for improvements.

Communication Skills – Confident communicator with a vast experience of communicating face to face, via e and in a group, with senior management, clients, customers and co-workers in a variety of situations. This includes providing excellent customer service, effective/ assertive supervision of a team as a Senior Analyst on a busy IT helpdesk and interpersonal communication with patients at an NHS clinic.

Attention to Detail & Organisational Skills – Years of experience in roles with potential high risk/ high customer impact and completing high profile reports for senior management to detail whilst meeting tight deadlines. Years of experience of resourcefully working to own initiative multi-tasking in a busy PA role, prioritising effectively.

IT & ecommunication Skills – With over 4 years experience in technical IT and ecommunications roles, I have advanced skills such as identifying and thoroughly resolving risks and problems. I have gained an ITIL qualification and SIP/ Horizon and Ethernet training.

EDUCATION


2003- 2006 HUDDERSFIELD UNIVERSITY, QUEENSGATE, HUDDS
BA (hons) ENGLISH LANGUAGE AND CREATIVE WRITING 2:2

1996- 2003 CATHOLIC HIGH SCHOOL, CHESTER, CHESHIRE
A-LEVEL ENGLISH LANGUAGE C
A-LEVEL HEALTH AND SOCIAL CARE C
A-LEVEL THEATRE STUDIES C
11x GCSEs B – D
CLAIT Information Technology PASS
ITIL Foundation PASS

HISTORY

DEC 2003- Present: BAR TENDER
St Werburgh’s Social Centre, Brook Street, Chester CH1 3DN
I have worked at this establishment sporadically for 13 years, my role is to carry out all managerial duties in the Line Manager’s absence as well as carrying out normal bartender duties. Cashing up, book keeping, diary management.

JUNE 2015 – PRESENT: ASSISTANT BUYER
NHS Supply Chain, Units 3a – 4a ford Court, Chester Gates, Dunkirk Trading Estate, Chester CH1 6LT
-Meeting NHSSC targets by generating savings for the NHS by liaising with suppliers via e, and face to face in meetings, building a professional rapport. Promoting product price decreases and discussing plans to help meet and exceed personal targets.
-Management and maintenance of team Procurement documents, including organisation and creation of MS Powerpoint training documents, MS Excel work trackers and MS Word official procedures.
-Communicating with customers (Trusts and hospitals) and suppliers to organise logistics of products.
-Completing product changes (such as price changes, quantity issue changes) using a host of NHS computer systems, working efficiently and accuray adhering to legal guidelines.
-Single point of for both suppliers and customers, in regards to addition of new products to the NHS Supply Chain catalogue, ensuring products meet required guidelines/ oversee product set up.


SEPT 2014 – JUNE 2015: ETHERNET ORDER CO-ORDINATOR
Gamma ecoms, The Malthouse, Elevator Rd, Trafford Park M17 1BR
-Single point of for BT, customers and the Project team via and , providing excellent service as a first point of for all customers, such as guidance in placing new orders.
-Advanced daily use of MS Outlook, Excel, Word and Sharepoint and inhouse systems to place orders, respond to queries, co-ordinate new projects, accuray record all communications and order details.
-Provided billing assistance, pricing, technical configuration and technical guidance.
-Produced daily reports on order and product statistics and present to senior management, reflecting trends and points for improvement.
-Hosted and attended meetings via conference call and face to face with customers and colleagues to provide training on new procedures, technical guidance and taking minutes for monthly team meetings.

JULY 2013 – SEPT 2014: TECHNICAL PA
Gamma ecoms, The Malthouse, Elevator Rd, Trafford Park M17 1BR
-As the PA to Head of Technical Services, I captured all daily, weekly and monthly data across the department and collated reports. (Including data on team performances, service availability, ecom platform and product statistics.)
-Provided in-depth data analysis across a range of areas in the Technical Services department, presenting findings to senior management and initiating ideas for trends and improvements.
-Created professional reports effective for relevant level of audience management, departmental and customer portfolios.
-Attended meetings with senior management, internal teams and external clients to discuss trends/ improvements and other technical matters while taking minutes/ creating agendas.
-Diary management, creation and organisation of technical documentation, including Powerpoint presentations/ creation of Sharepoint areas, creation of training documents, completing any PA duties/ reports required by Head of Technical Services, ensuring task prioritisation.
-Daily , e and face to face communication with managers and teams across the company.
-Daily use of various inhouse systems & MS Office to a high standard, particularly Outlook, Sharepoint, Word and also Excel to gather data and create reports.

MAY 2013 – JULY 2013: CLINIC CO-ORDINATOR
NHS, Bridgewater Clinic, Orrell WN5 8QU
-Worked to my own initiative in busy NHS clinic co-ordinating all administration between NHS and schools.
-Created confidential reports for school nurses, Bridgewater staff using NHS systems/ MS Office.
-Created new filing system for large scale capacity of school records.
-Ensured correspondence between NHS and schools were co-ordinated correctly.
-Face to face, and e communication with patients, school nurses, health visitors and other patients concerning appointment schedules, queries and school medical records.
-Quick and accurate data inputting on MS Office and NHS computer systems.

AUG 2012 – MAY 2013: GLOBAL CORPORATE EVENTS PROCESSOR (Asset Servicing)
BNY Mellon, 1 Piccadilly Gardens, Manchester M1 1RN
-Within the busy Asset Servicing department, I processed Corporate Actions affecting the banks’ shareholders on the global market, to ensure correct pay-outs and minimize any financial risks.
-Completed all administration in relation to the cash and stock movements and queries across client’s s.
-Daily use of MS Office, particularly Excel, to create advanced cash and asset reconciliation spreadsheets for management and Access to prioritise and manage own diary effectively.
-Daily use of MS Outlook and Lotus Notes for all correspondence internally and to brokers & clients.
-Collated daily reports for department usage from inhouse systems.
-Hosted monthly team meetings to discuss improvements, organised agenda and took minutes.
-Liaison with other departments, client reps and sub-custodians; Face to face, via & via e.
-Created and managed a quarterly departmental newsletter for the whole Asset Servicing department.


OCT 2009 – AUG 2012: IT SERVICE DESK SENIOR ANALYST
BNY Mellon, 1 Piccadilly Gardens, Manchester M1 1RN
-Selected to work as part of a team on an IT integration project in Frankfurt, receiving a company Certificate of Excellence for my efforts.
-Managed high profile incidents under pressure, such as IT outages/ issues that could cause financial/ reputational impact to the company, working to ensure the incident was communicated to the team, 2nd/ 3rd line teams, management and the business, while ensuring resolution within a tight time frame.
-Was the ‘Point of ’ for my team and Business Reps in relation to prioritising major incidents with a high impact; ensuring incidents appropriay routed and prioritised.
-Partook in morning/evening meetings to discuss the service desk’s recent major incidents/ IT risks.
-Fixed user’s IT issues remoy, over the , in a specific time frame to meet targets.

OCT 2008- OCT 2009: INFORMATION SECURITY ANALYST
Bank of America, Phase III, Chester Business Park, Chester
-Administered and controlled system and IT access for all internal users (globally).
-Educated and assisted our off- shore team in India on the applications and systems used via conference call, and screen share meetings.
-Using Microsoft Office to a high level of expertise including Word, Excel, Outlook.
-Liaised with internal customers, colleagues and overseas employees via e, and face-to- face to urgently assist with all system access issues and complete requests effectively.
-Diary management and using my own initiative to prioritise tasks and requests.

APRIL 2008- SEPT 2008: TRAVEL GAP YEAR
I spent 6 months travelling North America. During time travelling, I developed confidence and communication skills through meeting many people from a variety of cultures.

JUL 2006- APR 2008: SALES ADMINISTRATOR
CSL, Unit 32, Chaser Court, Greyhound Park, Chester
Administration work for the retail store. typing, spreadsheets, data inputting, reports, graphs, filing, e calls, ing, site enquiries and all queries.