Hannah Owen

Full CV / Resume

Personal details
Miss Hannah Owen
5 Monica Terrace, Ashton-in-Makerfield, Wigan
WN4 9EF
07852339630


Profile Well presented with the ability to provide an effective reception service. Also possessing excellent communication and hospitality skills and a proven ability to ensure that all customer expectations are met. I'm experienced in working in a fast paced environment meeting and dealing with different people every day.

Experience Alliance Learning, Leigh January 2014 - Current
Centre Administrator
Working 36 ½ hours per week.
Providing administration support for courses and the E Learning department.
Providing information, advice and guidance for customers both in person and on the e as required.
Dealing with petty cash and centre expenses.
Logging all customer enquiries onto the CRM.
Ensuring both paper-based and electronic documents are kept up to date.
Ensuring that enough supplies of course materials and stationery are available.
Greetings all visitors with excellent customer service ensuring that they are signed in and ensure health and safety requirements are covered.

Jaks and Mortimer’s, Wigan August 2015 – December 2015
Bar Tender
Worked 12-15 hours per week.
Delivering excellent customer service, at all times.
Serving and presenting beverages quickly and efficiently.
Creating cocktails.
Ensuring the front bar and back bar is clean and tidy at all times.
Restocking bottled items.
Keeping up to date with all promotions.
Contributing at team meetings.

Norbert Dentressangle, Chorley July 2013 – December 2013
Customer Service Team Member
Worked 40 hours a week.
Deal with all customer queries.
Prioritize, communicate and provide administrative support to ensure that orders meet commitments.
Take site bookings for goods coming onto site and controlling the schedule for deliveries to be managed efficiently.

Education Alliance Learning
Pearson January 2015 – Current
BTEC Level 3 Diploma in Business and Administration
(Due to achieve by the end of May)

Functional Skills Level 2 in ICT January 2015 – June 2015

Alliance Learning
Pearson January 2014 – January 2015
BTEC Level 2 Certificate In Business and Administration

Cansfield High School September 2008 – June 2013

11 x GCSE’s all A-C
Maths – B
English Language – C
English Literature – C
Core Science – B
Additional Science - C





References Available on request