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Hannah Conway

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Hannah Conway

24

Female

member since Dec 21 2024

British

My skills

I’m an enthusiastic and adaptable individual with excellent interpersonal and organizational skills. I thrive in dynamic environments, ensuring guests feel welcomed, supported, and valued. My ability to communicate effectively and handle challenges calmly makes me a reliable team member. Passionate about travel and cultural exchange, I bring energy and dedication to creating memorable experiences for clients while upholding a high standard of professionalism.

Languages Spoken

English (Mother Tongue) Arabic (Beginner)

Full CV / Resume

Front Desk Receptionist
Travelodge Hos (UK)-Birmingham
June 2023 to October 2024
• Welcomed guests in a friendly and professional manner.
• Managed bookings, cancellations, and inquiries using ho management software.
• Responded promptly to guest requests and resolved complaints effectively.
• Coordinated with housekeeping and maintenance teams to ensure room availability and quality.
• Handled financial transactions, including payments and reconciliations.
Administrative Assistant
Office Angels-Birmingham
August 2022 to May 2023
• Provided administrative support to the office, including managing correspondence and scheduling
appointments.
• Maintained and organized filing systems, both digital and physical.
• Assisted in preparing reports and presentations for management.
• Answered incoming calls and directed them to the appropriate department.
• Ensured the smooth running of daily office operations.
Customer Service Advisor
John Lewis & Partners-Birmingham
July 2021 to July 2022
• Delivered excellent customer service in a busy retail environment.
• Assisted customers with inquiries, purchases, and refunds.
• Trained new staff members in company procedures and customer service standards.
• Maintained accurate records of transactions and stock inventory.
• Consistently met and exceeded sales and customer satisfaction targets.
Education
GCSE in Mathematics
The Open University
September 2016 to July 2021
GCSE in Biology
The Open University
September 2016 to July 2021
GCSE in Chemistry
The Open University
September 2016 to July 2021
GCSE in Physics
The Open University
September 2016 to July 2021
GCSE in English
The Open University
Skills
• Attention to detail for accurate record-keeping
• Excellent organizational skills for managing tasks
• Proficiency in maintaining hygiene in a professional environment
• Strong communication skills
• Ability to stay calm and focused under pressure
• Empathy and compassion
• Customer Service
• Organizational Skills
• Microsoft Powerpoint
• Microsoft Excel
• Microsoft Office
• Microsoft Word

About Me

I’m passionate about exploring new cultures, meeting people from diverse backgrounds, and creating meaningful connections. I enjoy traveling, photography, and documenting experiences that inspire others to see the world differently. In my downtime, I love staying active through fitness, discovering new cuisines, and immersing myself in books or creative projects. My interests fuel my curiosity, adaptability, and enthusiasm for making every experience enriching and memorable.

Where I am available for work and when

Available for work - Travelling - not available

References