Guy Trogani

Full CV / Resume

EXPERIENCE
Business Services Coordinator February 2015 – June 2015
CBRE Group, Inc., Roseland, New Jersey
• Worked with client’s employees to ensure corporate properties were suitably stocked with necessary supplies, and maintained office machinery.

Lead Customer Service Specialist May 2013 – October 2014
AC Daughtry Security, Inc., Montville, New Jersey
• Managed all service requests and scheduled repair technicians to satisfy client demands.
• Established a comprehensive database to track the expiration of carbon monoxide detectors installed in clients’ homes, and created an automated mailing system to alert clients of devices that need to be replaced.
• Assisted clients with technical support issues, -related invoicing concerns, and preliminary sales inquiries.

Community Service Officer / Emergency Dispatcher June 2009 – April 2013
Glen Ridge Police Department, Glen Ridge, New Jersey
• Processed incoming emergency and non-emergency calls for service, and quickly and accuray determined the necessary response.
• Trained newly hired civilians and current law enforcement officers in emergency dispatch policies and procedures.
• Maintained detailed incident reports of all law enforcement and prisoner activity.

Mail Services Coordinator May 2008 – May 2009
Automatic Data Processing, Inc., Roseland, New Jersey
• Transported time-sensitive and confidential financial payroll documents.


EDUCATION
Teaching English as a Foreign Language (TEFL/TESOL) Certification
Máximo Nivel, CA, La Antigua, Guatemala; 2015

Emergency ecommunication and Emergency Medical Dispatch Certifications
MICCOM Dispatch Training, Totowa, New Jersey; 2009

Bachelor of Science in Criminology and Justice Studies
The College of New Jersey, Ewing, New Jersey; 2008


SKILLS
Languages: English (native), Spanish (intermediate); Proficient in Word, Powerpoint, Outlook