Guy Trogani
0 from 0 references
Guy Trogani
38
Male
member since Nov 1 2015
American
My skills
Experienced customer service professional seeking employment around the world. Native language of English, intermediate Spanish speaker.
Languages Spoken
English (Mother Tongue) Spanish (Medium)Full CV / Resume
EXPERIENCE
Business Services Coordinator February 2015 – June 2015
CBRE Group, Inc., Roseland, New Jersey
• Worked with client’s employees to ensure corporate properties were suitably stocked with necessary supplies, and maintained office machinery.
Lead Customer Service Specialist May 2013 – October 2014
AC Daughtry Security, Inc., Montville, New Jersey
• Managed all service requests and scheduled repair technicians to satisfy client demands.
• Established a comprehensive database to track the expiration of carbon monoxide detectors installed in clients’ homes, and created an automated mailing system to alert clients of devices that need to be replaced.
• Assisted clients with technical support issues, -related invoicing concerns, and preliminary sales inquiries.
Community Service Officer / Emergency Dispatcher June 2009 – April 2013
Glen Ridge Police Department, Glen Ridge, New Jersey
• Processed incoming emergency and non-emergency calls for service, and quickly and accuray determined the necessary response.
• Trained newly hired civilians and current law enforcement officers in emergency dispatch policies and procedures.
• Maintained detailed incident reports of all law enforcement and prisoner activity.
Mail Services Coordinator May 2008 – May 2009
Automatic Data Processing, Inc., Roseland, New Jersey
• Transported time-sensitive and confidential financial payroll documents.
EDUCATION
Teaching English as a Foreign Language (TEFL/TESOL) Certification
Máximo Nivel, CA, La Antigua, Guatemala; 2015
Emergency ecommunication and Emergency Medical Dispatch Certifications
MICCOM Dispatch Training, Totowa, New Jersey; 2009
Bachelor of Science in Criminology and Justice Studies
The College of New Jersey, Ewing, New Jersey; 2008
SKILLS
Languages: English (native), Spanish (intermediate); Proficient in Word, Powerpoint, Outlook
About Me
I spent several years working in a high stress emergency environment. I took some time off to travel and caught a serious case of wanderlust. Love to explore new parts of the world and learn about new cultures. I love watching documentaries on all different subjects as I love to learn. I wish I could speak numerous languages and I am extremely jealous of anyone with that ability. My biggest fear is looking back on my life in 20 years and wishing I had visited more places.