@gretarocchi
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Greta Rocchi
31
Female
member since Jun 19 2017
Italian
My skills
I am a multilingual that has dealt with all kind of people during her previous work experiences.
I am dynamic, sharp minded and always have a positive attitude. I am also a quick learner and computer literate.
Languages Spoken
Italian (Mother Tongue) English (Advanced) French (Advanced)Full CV / Resume
Education:
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From September 2007 to June 2012: Liceo Vittoria Colonna – Rome, Italy
Human sciences lyceum Diploma, with a focus on Psychology, Pedagogy and Sociology
- From September to December 2016: The English Studio – Dublin, Ireland
TESOL certified
Work experience:
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From the 1st August 2016 to Present:
Associate Product Support Analyst for Symantec, Dublin
As a member of the Executive Escalations Team of the Norton Business Unit EMEA and LAM region, the primary goal is to drive customers’ satisfaction and loyalty in order to reach the company's strategic goals.
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From the 27th July 2015 to the 22nd July 2016:
Customer Care Representative for Veritas – Symantec, Dublin
First point of for Customers and Partners across the globe who have inquiries, requests or issues relating to Veritas and Symantec products or services; if needed, responsible for engaging the appropriate individuals or teams to provide guidance/resolution. After the separation of Symantec and Veritas, I was permanently moved to Veritas.
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From the 10th February 2014 to the 17th July 2015:
IT Technical Support Analyst Level 1 for CPL on behalf of Hewlett Packard, Dublin
Provide customers solutions through information gathering, analytical troubleshooting and problem solving attitude.
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Backup Level
The Level was, at the time, a project ongoing in the company that involved some of the most outstanding agents that had expertise, demonstrated success and were quality driven. I was chosen as the backup for the Italian agent, but thanks to my significant ability and constant peak performance, I was asked to jump in as well when there was a high demand for the English language.
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From the 13th May 2013 to the 30th August 2013:
Customer Service Representative for Interaction on behalf of Citi Bank, Dublin
Provide Customer Service Support in the financial services sector to customers of a global bank in a daily basis over the and via in French and Italian.
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About Me
I am an easygoing person that loves to travel and explore new places, to relax in a cosy café with a nice book and to meet new people and cultures.
I love to try new things and discover new interests, and I'm very passionate and hard working, especially when I have set a goal in my mind.
That is my main reason for subscribing to this site, as I want to feel closer to the world and the diversity it contains.
I just want to get out there and be able to stop for a moment and enjoy the simple things in life.
