Project Management

Full CV / Resume

Summary

Highly motivated, results-driven professional with strong business operations and project management skills. Adept at monitoring project schedules, tracking progress, budget updating, and ensuring deadlines are met. Hands-on experience in overseeing the day to day operations of a fast paced work environment. Self-directed, organized with proven experience in executing projects on time and within budget. Adaptable and capable of managing multiple priorities and working with all levels of managements. Incorporates background in customer service, sports, and project management to provide employers with proven organization, attention to detail, communication, and leadership expertise.

Experience

Program Manager VP at Citi Bank May 2018 - July 2019 (1 year 2 months)

▪ Establish and implemented quality control management across all ORM Core Capabilities by collaborating with other business functions to ensure all PM data and artifacts are in adherence to Citi PMO standards

▪ Developed centralized repository for initiative level processes to standardize and streamline aspects of reporting, program management tasks and analysis.

Project Manager at The Axis Group March 2017  -  May 2018  (1 year 2 months)

▪ Provide support to assigned BDM’s by managing all vendor/client relationships, developing a database of all active s in pipeline, and streamlining administrative process

▪ Research and thoroughly analyze each based on type of risk, size, and profitability and strategically select markets based on current appetite

▪ Established internal process map to streamline workflow between departments

▪ Created training program for pipeline management software (Cognet) to ensure all key points of process development are met by all departments

▪ Developed database to support underwriting department to improve market selection and streamline the underwriting process

▪ Monitor and provide weekly status updates on all active s in pipeline with internal BDM’s and external brokers to ensure all s are well documented and all tasks are completed on time

▪ Responsible for updating and consolidating all information on Sales Service Presentation templates to create unified presentation with all necessary information

▪ Assist in planning and coordination of weekly meetings with partners and the scheduling of community service initiatives

Project Manager at Trout Design January 2015  -  Present  (5 years )

▪ Responsible for monitoring all projects from initial design request through project close to ensure all needs are met within time-frame and budget

▪ Developed project database to track and communicate client needs with designer

▪ Serve as main point of for clients to communicate project status, necessary revisions, budget adjustments, and final quotes/invoices

Assistant Soccer Coach at Tampa Bay United August 2016  -  May 2017  (10 months)

▪ Work collaboratively with head coach on planning and facilitating weekly training sessions focusing on player development

▪ Provide support to head coach on devising game plans, strategies, and tactics to drive performance of team

▪ Assess player's skill by monitoring performance during competition and practice and keeping the head coach informed of the athletic performance of players

Director Of Operations at Auburn University August 2014  -  August 2016  (2 years 1 month)

▪ Coordinated with travel department to ensure all team travel needs were met for the season including airfare, ho, ground transportation, and dining accommodations

▪ Develop and maintain relationships with outside vendors including hos chains, airlines, restaurants and catering companies

▪ Maintained and managed recruiting database (JumpForward) of all potential prospects and recorded recruiting paperwork for all visits to stay within compliance of NCAA regulations. Achieved 100% compliance

▪ Planned and coordinated the annual team banquet by researching and evaluating different options for venue, dining, awards, and video which increased year over year attendance by 2%

▪ Created and produced all promotional campaigns to support summer camp initiatives and drive attendance s within key markets

▪ Partnered with ABC Sports Camps to develop and design new interactive camp site to provide immediate sales updates and alleviate manual upload of campers which increased online sales by 5%

▪ Maintained weekly communication with Prozone support teams to compile seasonal film database, daily upload/download activities, software updates, and product efficiencies

Director Of Operations at University of Miami August 2013  -  August 2014  (1 year 1 month)

▪ Oversaw all incoming freshman admissions documentation by collaborating with academics and compliance to gain clearance from the NCAA

▪ Coordinated with travel department to ensure all team travel needs were met for the season including airfare, ho, ground transportation, and dining accommodations

▪ Maintained and managed recruiting database (JumpForward) of all potential prospects and recorded recruiting paperwork for all visits to stay within compliance of NCAA regulations. Achieved 100% compliance

▪ Developed and maintained detailed records for key markets in Florida for summer camps to promote and grow attendance s

▪ Served as main for all game day operation procedures including the scheduling of referee’s, practice times, compliance paperwork and equipment to provide assistance in enhancing the game day experience for both coaches and athletes

Customer Service Sales Professional at Alorica September 2011  -  October 2013  (2 years 2 months)

▪ Achieved #1 Sales Professional 3 months in a row

▪ Handled customer inquiries, complaints, billing questions, and payment requests with the goal of providing excellent customer service and cross-selling customers to new AMEX products

▪ Analyzed and researched each customer profile based on spending activity, tenure, and rewards balance to sell AMEX products

▪ Served as Relationship Care Champion implementing and developing new initiatives to increase quality assurance and RTF ratings

▪ Provided support to the training team by administering new training modules to current employees and assisting in new hire training

Education

Auburn University Master of Arts - MA, Sports Management, 2014 - 2016

Activities and Societies:  Graduate Assistant - Women's Soccer

Auburn University Bachelor of Arts - BA, Psychology, 2006 - 2010

Activities and Societies: Women's Soccer Team