Fady

Full CV / Resume

Qatar Airways, Doha - Qatar, January 2022 - November 2022

Customer Service Agent ( Center)

- Assistance to passengers regarding reservations, itinerary

changes, baggage concerns;

- , live chat and mail customer service;

- Loyalty program administration

 

Art of Form (Luxury Brands Furniture), Cairo - Egypt

May 2020 - September 2021

Customer Service Coordinator

-Coordinated the sales team and assisted with the

recruitment and training of new hires;

- Provided product demonstrations to staff and clients and

led complaint resolution;

- Analyzed sales team performance and scheduled

training/refresher sessions;

- Conducted market research and shared findings to direct

report;

- Produced sale forecasts for resources allocation and for

targets to be met;

- Managed a network of vendors and liaised with suppliers.

 

Al Mutlaq Furniture, Khobar/Riyadh - Saudi Arabia, January 2013 - December 2019

Showroom Manager

-Led store team and drove sales through training and

coaching, while implementing

team members and other abilities for successful planning;

- Produced reports gathering data to identify sales by units,

product placement, visual

presentation and stock levels;

- Ensured maximum overall bottom-line profitability by

analyzing the store P/L results

and identified opportunities for KPI improvement;

- Managed team members’ performance through regular

evaluation. Planned and

managed payroll hours and schedules to meet business

needs. Protected store assets

and inventory;

- Created an environment focused on the customer

experience and satisfaction;

- Planned and managed payroll hours and schedule to meet

business needs;

- Managed new receipts, transfers, markdowns, back stock

and fill-ins;

- Supervised and led the creative team in developing and

executing integrated marketing

programs including direct marketing, advertising, PR

campaigns, and participation in

exhibitions.

 

BD Holding (High-End Furniture), Khobar – Saudi Arabia, October 2006 - December 2012

Showroom Assistant Manager

- Led, developed and coached the sales team in product

knowledge, marketing,

communication, pricing, research and development to

accomplish corporate business

objectives;

- Followed up production procedure from start to finish;

- Resolved in-depth queries in a methodical manner

independently and with other

concerned staff to find appropriate resolutions, efficiency

and high level of quality;

- Led and implemented marketing strategies across three

furniture brands for integrated

marketing programs including direct marketing,

advertising, PR campaigns, and

participation in exhibitions.

 

Farra Design (Luxury Furniture), Beirut, Lebanon, June 2004 - September 2006

Sales Consultant

- Sale responsible for designing furniture and objects;

- planned and executed pricing and proposal models;

- Maximized opportunities in deal closure;

- Assisted in the company’s implementation of market plans as

needed.

Librairie Habib (Editors & Publishers), Beirut – Lebanon

May 2001 - May 2004

Marketing Coordinator

- Developed business plan and sales strategy to envision

company sales set goals and

profitability;

- Administered s and prepared action plans for

team deployment and resource

optimization;

- Assisted executives in the preparation of proposals

and marketing presentations.