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CITIZEN:        KENYAN

RESIDENCY: OMAN-EMPOLYMENT VISA

PERSONAL SUMMARY

v  Am a highly motivated individual looking to use my experience and skills to develop those assigned to me and be able to achieve the set goals by the company

v  Am a confident, approachable and a people person who has commitment, enthusiasm to succeed in the housekeeping Department.

v  I have experience more than 10 years in the Hospitality Industry with majorly concentrating in the Housekeeping department.

AREA OF EXPERTISE

v  Customer Experience

v  People Skills     

v  Customer Retention

v  Team Work       

v  Brand Development

v  Problem Solving

v  Quality Assurance

v  Operation Management

v  Energy Conservation

v  Communication skills   

ACHIEVEMENTS:

v  Grown with my current company to managerial level through continuous trainings and taking over new roles for self-growth

v  Was nominated for the Hoier Middle East Awards 2017 for being a productive, active in delivering the companys’ mission and hard work to achieve the goals

v  Completed the Harvard Online training courses

v  Trained as a Learning & Development trainer /coordinator which has helped me to be able to train my team members on the different aspects of housekeeping, guest relations and satisfaction.

v  As an L&D Trainer am able to detect the need for different training programs and schedule accordingly and have follow up sessions to see if the goal has been achieved or more action is needed.

v  Well versed with the knowledge of the PMS used in the industry

LEADERSHIP & RELATED SKILLS

v  Ability to maintain a budget through different initiatives in cost control

v  Plan, organize and direct team members to achieve the highest guest satisfaction

v  Being a mentor ,coach to the team, resolve any conflicts within the department

v   Maintain the departments  work schedule to always have proper staffing during operations ,having positive and engaging relations with the team and other departments

v  Fluency in English language – both written and spoken.

v  Ability to direct, train ,develop and supervise others

v  Ability to anticipate customer needs, change goals and multi task

v  Perform on the job training and identify staff training needs for better performance.

v  Drive the team to a common goal following company’s rules and regulations and departments set standards.

EMPLOYMENT   

CROWNE PLAZA, DUQM, OMAN (from September 2015 to date)

SENIOR HOUSEKEEPING SUPERVISOR

My duties include but are not limited to;

v  Assist the Assistant Executive Housekeeper  in hiring ,training, evaluating, counselling, motivating and coaching employees

v  Assist the Assistant Executive Housekeeper in preparing the budget for the department, keep track of guest amenities and linen inventories

v  Conduct performance appraisals for the room attendants for optimum productivity

v  Act as a liaison between the housekeeping ,engineering ,front office and laundry  coordinating to make sure that operations run smoothly

v  Supervise the daily operations of the department and make sure tasks are done according to standards and service is delivered professionally

v  Schedule the days tasks according to priority ie arrivals,arrivals, stayovers, special recognition

v  Schedule, conduct departmental trainings, keep records 

v  Conduct briefings , trainings and Prepare monthly attendance and training calendars

IN THE ABSENCE OF THE ASSISTANT EXECUTIVE HOUSEKEEPER

v  Manage the housekeeping team to ensure clean, neat and fresh smelling rooms are available for new/stay over guests.

v  Assign duties, investigate complaints regarding housekeeping service and equipments and take corrective action.

v  Make requisition for housekeeping supplies and equipment, take periodic  Inventories and train new employees

v  Evaluates records to forecast department requirements in relation to occupancy for smooth running of operations.

v  Makes recommendations to improve service and ensure more efficient operation

LEARNING & DEVELOPMENT COORDINATOR/TRAINER,

               My duties include but not limited to :

v  Identifying training needs and delivering courses to the department colleagues to ensure development

v  Completing annual training plan and organizing the training needs of the department in line with business needs

v  Liaise with the Housekeeping manager after preparing the training calendars to ensure appropriate training is delivered and oversee that all information is up to date and accurate

v  Develop colleagues, counsel and motivate them to aim higher as well as coach them in preparation for the next step in their careers

v  Work together with the Housekeeping Manager in approving cross training plans for colleagues and coach them on career decisions

v  Manage training budget and for departmental training accuray

MARRIOTT EXECUTIVE APARTMENTS, MANAMA, BAHRAIN

HOUSEKEEPING SHIFTLEADER; (From Nov 2014 – Sept 2015)

 I was overseeing the cleaning, maintenance of 94 apartments with 8 staff on one tower

My duties included but not limited

v  Opening shifts by making task assignments and assigning staff to designated areas.

v  Supervise activities of floor staff to ensure clean, tidy and well supplied guestrooms, hallways, elevators, stair service areas and stores

v  Train the team on a daily basis to improve on the quality of work and service

v  Conducting on job training for new associates during the morning briefings on customer service and proper ways of using chemicals during cleaning.

v  Participate in linen, kitchen inventories to ensure items are well maintained and recorded

v  Ensure that all lost and found items are well recorded and stored properly

RESIDENCE INN BY MARRIOTT, MANAMA, BAHRAIN

ROOM ATTENDANT (From March 2013-Nov 2014)

ACHIEVEMENTS:

v  Trained as a shift leader/supervisor in Residence Inn by Marriott and got promoted to the position of a shift leader at the Marriott executive apartments

v  Computer literate and conversant with Opera Operating systems, Microsoft word/Excel and PowerPoint presentation

v  Update reports lost and found logbook, housekeeping overtime and attendance sheet

v  Documentation of monthly and quarterly tasks linen and guest amenities inventories

v  Housekeeping productivity reports, shift leader/supervisor log sheet and terry reuse tracking sheet.

ZAMO HOS JINJA ,UGANDA

v  Housekeeping Shift Leader (April 2011 to February 2013)

NILE VIEW HO & CASINO,UGANDA

v  Waitress (August 2009-January 2011)

v  Room attendant (March 2007- August 2009)

REFERREES

1. RAO

    ASSISTANT EXECUTIVE HOUSEKEEPER

    CROWNE PLAZA, DUQM

    OMAN

   MOB: +968 94177028

2. MISS. ANDREA REYES,     

    EXECUTIVE HOUSEKEEPER,

    SWISS BEL- HO RESIDENCES

    MANAMA, BAHRAIN.

    MOB:+97336911404