@emmalyners
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Emmalyne Luhn
32
Female
member since Nov 10 2015
American
My skills
Over 7 years of customer service experience
From receptionist, ho front desk, dining room management, retail, call centres,I've seen it all.
Been in 3 leadership positions: front desk supervisor, retail store supervisor and dining room manager
Languages Spoken
English (Mother Tongue)Full CV / Resume
OBJECTIVE
To obtain a challenging position that allows me to utilize my current skills to assist in advancing a business that offers a stable employment opportunity.
EDUCATION
Clark College Graduated June 2013
Vancouver, WA
• Associated of Arts Degree- General Studies
Toledo High School/Centralia College Graduated June 2011
Toledo, WA/Centralia, WA
• Running Start Student
• General High School Diploma
EMPLOYMENT HISTORY
Mountaineer Grill & Bar-Denali Bluffs Ho
Dining Room Manager May 2015-Current
Denali National Park and Preserve, AK
• Overlook the restaurant and coffee shop
• Direct employees to give guests exceptional experience and complete tasks
• System training, entering data, administrative work
• Handle any guest issue in a timely, positive and effective manner
Big Sky Resort-Huntley Lodge Nov. 2014-April 2015
Front Desk Agent
Big Sky, MT
• Warmly greet, check-in, and check-out guests
• Guest interaction in large volumes
• Help handle in any guest conflict and organize paperwork/files
• Help give the guest an exceptional experience
Moab Under Canvas Mar. 2014-Oct. 2014
Front Desk Representative
Moab, UT
• Warmly greet, check-in and check-out guests
• Promoted to Front Desk Supervisor within 3 months
• Organize files, guest interaction, employee schedules, answer s
• Work directly with GM and AGM
USF Reddaway Jan. 2014- Feb. 2014
Customer Service Representative
Tualatin, OR
• Greet customers & determined to help with particular needs
• Enter data into system
Bath and Body Works Winter of 2012
Sales Associate Winter of 2013
Vancouver, WA
• Greet customers & assist in product selection
• Investigated and resolved customer problems & complaints
• Set up in-store displays
• Operated cash register as and when necessary
• Managed shelf stocking and pricing activities
Hawaiian Style Grill Feb. 2013- Jan. 2014
Hostess/Server
Vancouver, WA
• Warmly greet guests and assisted with meal ordering
• Suggested add on/up-sells with their current order
• Answer s, took messages
• Improved customer service skills
• Assisted in maintaining the cleanliness of the restaurant
Papaya Clothing Nov. 2011-July 2012
Sales Associate
Vancouver, WA
• Greeted customers & determined their assisted with their product needs
• Promoted to supervisor within five months
• Assisted in display of merchandise
• General cleaning, operating of cash register, shipment & inventory
Mrs. Beesley’s Burgers
Hostess/Crew Member June 2009- July 2011
Toledo, WA
• Greet customers on arrival & take customer orders
• Deliver order information to kitchen and ensure order is filled correctly
• Operated cash register
• General opening/closing duties
SKILLS PROFILE
• Excellent customer service skills
• Proficient in Microsoft Office (Word & PowerPoint)
• Able to perform well in a fast-paced work environment
• Ability to work flexible schedule
• Responsible, punctual, takes ownership, self-starter
References upon request
About Me
Adventure seeking hiker girl that loves to travel. Trying new things is where it's at for me. I enjoy staying active, whether it's outdoors or in the gym. I also love meeting new people and helping out in a community. I will also go crazy if I don't stay busy. Sure, you need a lazy day every now and then, but I can't do that every day. Constantly staying active, meeting new friends, going new places is exactly what I want to do.
