Elena

Full CV / Resume

Jan. 2019 - Dec. 2019

Body Shop customer support specialist

Tesla, Tilburg (NL)

Responsibilities:

·         Mediator between customers and Body Shops

·         Ensure that the repair of Tesla cars was performed flawlessly by following the order and delivery of the parts and assisting the Body shop and the clients for inquiries and doubts during the process.

·         Dynamic work: operating in different departments varying from:

o   Delivery: On spot delivery of new cars, welcoming customers, clarifying technical and administrative aspects of the car and its ownership

o   support: checking and managing the of customers for ownership transfer and details

o   Vehicle support specialist: communicating via s and live chats with customers ing car-related questions and issues (Customer education)

o   Roadside assistance: supporting and assisting customer who had car accidents, reassuring their safety and arranging tow service

Jan. 2018 - Nov. 2018

Researcher

The Creative Lab at BUAS, Breda (NL)

Responsibilities:

·         Research in the employment of Augmented Reality for touristic purposes

·         Identification and interview of key stakeholders

·         Development of guided-tours for touristic attractions employing Augmented Reality (AR) tools/technologies

·         Creating, implementing and organizing the project structure and exectuion

·      AR content writer and project administrator

Jan. 2017 - July 2017

Sales and Travel Advisor

Cultural Immersion Travel Peru, Cusco (PE)

Responsibilities:

·         Creating itineraries tailored to customer’s preference and profile

·         Advising clients on activities, facilities and accommodation most suitable to their requests

·         Problem analysis and selection of most suitable solution

·         Maintaining effective internal communication with the team and ensure coordination with external servicing partners

·         Meeting clients on arrival and briefing on itinerary

·         Ensuring satisfaction of clients before, during and after their journey

·         Translating itineraries from/to English and Spanish

Nov. 2016 - Dec. 2016

Event & Conference manager

UN [Conference on Biodiversity (COP13)], Cancun (MEX)

Responsibilities:

·         Personal assistance of guests and ambassadors

·         Assessment and management of technical and service issues

·         Set up of conference rooms