DianaLE

Full CV / Resume

Name: Diana López Estrada

Nacionality: Mexican

Age: 27 years old.

Languages: Native spanish, English 80% French10%

Work Experience

Grupo VIDANTA Cirque Du Soleil Theater JOYÁ

Playa del Carmen, Quintana Roo, Mexico

Hostess from May 2017- Present

• Attention to foreign and local clients offering a warm welcome, presentation and guide of the theater prior to the access of their experience.

• Pre-access logistics control at scanning point.

• Logistic control of prior access to the seats/tables location.

• Partial security of clients, artists, and brief participation during the show.

• Weekly role tracking in different positions within the Hostess / Ushers department.

• Promotion of the Show in different areas of the ho complex.

REBORN Center for Regenerative Medicine and Plastic Surgery

Cancun, Quintana Roo, Mexico

Concierge from January 2017- Present

• Customer service to foreign and local clients giving informative tours of the center and HD quality equipment.

• Medical agenda and medical records control.

• Edition and translation of medical forms.

• Protocols

• Daily sales control and budget.

• Inventory control.

• Personalized budget management.

•Internal events managements

• Providers care.

Arenas Beauty Spa & Lounge.

Cancún, Quintana Roo, Mexico

Receptionist September 2016- Present

•         Customer service to foreign and local clients.

•         Supervision of personnel and facilities.

•         Daily sales control.

•         Storage control.

•         Schedules making off.

•         Schedule and reservations control.

•         Market rates.

·         Providers care.

SIASD, Soluciones Integrales Asesoría y Soporte de                       Mexico City, Mexico

Sales Executive                                                                                                                October 2015- Present

·         In charge of Human Resources and Business Management Solutions SIASD Sales Support and Development Advisory SA.

·         Meet with clients to find solutions to their specific business needs regarding IT software and Data management systems

Ozomatli Street Arts Festival                                                                                    Mexico City, Mexico

Public Relations Representative                                                                               2013 - Present

·         Ozomatli is an annual festival held in Mexico City that draws performers from around the world.

·         Help create schedule for the multi-day event throughout different venues across the city.

·         Work with artists and coordinate schedules, travel and accommodations during festival.

Princess Cruise Lines                                                                                                    Santa Clarita, CA

Bar Steward                                                                                                                     July 2014 – April 2015

·         Interact with customers on a daily basis and provide high quality service while representing the company.

·         Ensure sanitary working conditions at all stages of preparation and serving.

·         Travelled and experienced different cultures on the Mediterranean and Caribbean routes.

Hooters

Mexico City, Mexico

Hostess                                                                                                          January 2014 – July 2014

·         Greet customers in a friendly manner and welcome them to the restaurant.

·         Manage table placement and promote food and drink specials.

·         Dance performance for special sports events.

Colectivo Luna Azul (School for Performing Arts)                                            Mexico City, Mexico

Receptionist                                                                                                                     2011-2012

·         Create schedules for different programs.

·         Give general information about activites, classes and events related to the school.

·         Organize events attracting the audience and according the season.

Education

UNIR Universidad Internacional De La Rioja                      February 2016 - Present

Business Administration

·         Currently working on a degree in Business Administration trough in this online program.

·         Taking classes in microeconomics, ing, business strategies and other aspects of the business environment.

IIIT Instituto Internacional de Idiomas y Turismo.           2007 – 2008

·         Studied Hospitality and Tourism

·         Gained a strong foundation and understanding of all aspects of the business, with a focus on hos and airlines.

Skills

·         Microsoft Office Suite

·         Public Relationships

·         Customer Service

·         Leadership

·         Problem Solving

·         Flexible