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Deo

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Business Creative Networking/Information Technology (IT) Support It’s a tough job but someone has to do it

Deo Wasswa

Male

member since Nov 3 2019

Ugandan

My skills

I am an IT specialist majoring in design, social media marketing, management and developing and technical know how on how to smoothly run a business.

Languages Spoken

English (Advanced)

Full CV / Resume

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Deo Wasswa

Designer

Experienced IT Specialist with a demonstrated history of working in the information technology industry. Skilled in design/ development, computer troubleshooting, repairs and technical support, Install, configure and maintain software and hardware systems, Analyze system issues and provide solutions, Data entry skills, Networking skills, SEO skills, Marketing, Social media marketing and Cloud computing skills.

Personal Info

Entebbe Road, Najjanankumbi

Kampala, Uganda

+256700166871

E-mail

Work

Skills

Back-End Development

Computer Hardware Installation

IT Hardware Support

IT Risk Management

Hardware Installation

Hardware Support

Social Media Marketing

Search Engine Optimization (SEO)

Design

Application Design

Mobile Design

Professional Communication

Technical Communication

Business Communications

Mobile Internet

Oral Communication

Cross-cultural Communication Skills

Social Media

Online Marketing

Troubleshooting

Technical Support

Cloud Computing

Computer Repair

Computer Network Operations

Computer Hardware Troubleshooting

Computer Maintenance

IT Service Management

Computer Forensics

Digital Marketing

Data Entry

Marketing

Risk Management

Data Management

Development

Responsive Design

User Experience (UX)

Applications

User Interface Design

Information Technology

2016-05 -

Current

Founder

Mudabure, Kampala

· Developed key operational initiatives to drive and maintain substantial business growth.

· Established, optimized and enforced business policies to maintain consistency and high-quality standards across company operations.

· Conducted target market research to scope out industry competition and identify advantageous trends.

· Drove industry-leading profit increase by transforming production process and aligning sales targets to meet dynamic industry conditions.

· Investigated and ed business development challenges to proactively mitigate problems.

2013-04 –

2016-03

IT Support Technician

Systems 2000 Limited

· Removed malware, ransom ware and other threats from laptops and desktop systems.

· Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.

· Broke down and evaluated user problems using test scripts, personal expertise and probing questions.

· Removed and replaced malfunctioning components to correct hardware problems.

· Configured hardware, devices and software to set up work stations for employees.

· Helped streamline repair processes and update procedures for support action consistency.

· Patched software and installed new versions to eliminate security problems and protect data.

· Troubleshot and diagnosed problems to accuray resolve wide range of technical issues.

· Collaborated with vendors to locate replacement components and resolve advanced problems.

2011-01 –

2013-02

IT Support Specialist

Busabala Road Hospital

· Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisor or case manager.

· Developed team communications and information for hospital meetings.

· Prepared complete and accurate design documentation and build/quality/performance records.

· Repair hospital computers and replaced malfunctioning hardwares

· Maintained and managed hospital reporting and management computer system

· Demonstrated flexibility working with internal team members to remedy any issues and pre-emptively coming up with solutions.

· Used database to research, gather, analyze and present data.

· Removed malware, ransom ware and other threats from laptops and desktop systems.

· Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.

· Broke down and evaluated user problems using test scripts, personal expertise and probing questions.

· Removed and replaced malfunctioning components to correct hardware problems.

2007-02 –

2010-11

IT Support Technician

CBS Computer Centre