DaveOK Ireland

Full CV / Resume

DAVID O’KEEFFE

I am a fast-learning, self-motivated graduate who is driven to perform to the best of my ability, with keen attention to detail and dedication to excellence. I strive to overachieve and have consistently demonstrated commitment, determination and enthusiasm, as is reflected in my high achievement at Irish Leaving Certificate and Third Level.

Education

CIT Cork School of Music, Cork, Ireland          2010 – 2014

Bachelor of Music []                             First Class Honours

Achievements:

●      I was among the top 10 highest placed students in my year group for my final year college examinations.

●      Instigated and led professional studio recording session for 20 piece music group on two separate occasions - composed music and conducted group, coordinated practice times and delegated music. Individually communicated with each musician to achieve what was needed.

●      Awarded prize for highest placed brass student by the School of Music out of 30 participants in the prestigious “Advanced Recital Competition” in 2014

●      I was among a small of students selected from the entire School of Music student base to audition for the RTE National Symphony Orchestra Mentoring Scheme.

●      I was among a small of people to pass an intensive audition for the Irish Defence Forces Military Band in 2012.

●      Over 90% rate of attendance in my lectures in final year of College. Consistently punctual and diligent in my studies.

●      Worked well under pressure, and was consistently on time when it came to handing assignments in before deadlines.

Coláiste Choilm Secondary School, Cork

2004 – 2010

Leaving Certificate [2010]

520 points

All Subjects taken at Higher Level

Obtained Gaisce President’s Award Bronze Medal

Work Experience

July 2015 – January 2017: Heathrow Airport Community Relations Officer [Anderson Acoustics Ltd.]

·       Provided responses and front desk assistance to residents living around Heathrow Airport’s enquiries regarding aircraft noise.

·       Provided in depth, relevant and accurate information about Heathrow’s operations, flight movements and policies. Required an in depth knowledge of Heathrow’s operations and aviation.

·       Assumed Team Leadership Role for a brief period in charge of training, quality control, managing a team of four people and creating custom responses.

·       Ensured a continuity of service by adhering to various KPI’s and SLA’s. Developed excellent manner and community engagement ethic

·       Highly familiar with Salesforce and ANOMS IT systems. Wrote Process Documents for these systems along with process documents for handling complaints

·       Responsible for training in new team members.

Oct. 2014 - April 2015: Customer Service Advisor [Abtran Call Centre, Cork, Ireland]

·       I provided inbound customer service over the for the Irish Water Applications and General Queries line with Abtran.

·       I handled a very high volume of enquiries from customers, and ensured a quick and effective resolution.

·       Provided clear, relevant and up to date advice to customers.

·       Extensive experience inputting sensitive information into computer system.

·       Developed an exceptional e manner and strong Customer Service ethic.

·       Developed excellent Customer Service Skills. Developed the skills to become a purposeful decision maker, and to work well both individually and in a team in a fast paced environment.

2010-Present: Professional Musician

·   Furthered my organisational skills by being able to prioritise when it comes to booking or organising gigs. This has also allowed me to be very competent at organising finances.

·   6 years of freelance work in professional function bands and music groups. I am familiar with the process of advertising my services and delegating with clients.

·   As a self-employed piano teacher, I developed the ability to plan lessons, closely work with individuals and I developed listening and teaching skills. My communication skills were enhanced, as I had to clearly and analytically explain to the student what was required of the lesson.

2008: Transition Year Work Experience:

·       Logitech Ireland

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  • Developed excellent IT and keyboard skills.
  
  
  • Research and testing of prototype IT hardware. Operating large machinery
  
  
  
  

2006-2009: Voluntary Special Needs Assistant [Annual 2 month Summer Camp]

·       Four years of Special Needs assistance experience.

·       Experience in acting in a leadership role amongst a group.

·       Ability to conduct and co-ordinate group activities.

·       Liaising with parents and the children allowed me to develop excellent communication and inter-personal skills and deliver high level of care.

·       Working in a sometimes high-pressure environment.

Fundraising & Social Work

·       Co-ordinated a charity fundraiser in a local bar to raise money for various charities for the Give2Go Cycle to Picnic 2013 event. My duties included taking charge of a small committee, sourcing the venue and co-ordinating all details with the venue, handling all the donations, liaising with all the participants, and ensuring all necessary preparations were adhered to on the night.

·       Previously an active volunteer with the Cork based charity, Penny Dinners, which provides meals for homeless and disadvantaged people. I have experience working in a kitchen environment, where I prepared food for distribution.