Carla Henriques

Full CV / Resume

WORK EXPERIENCE

January 2015 – To date
Adventure Tour Guide, Papa Léguas, Portugal
▪ Tour guide of National Geographic groups in Portugal
▪ Organization of new expeditions

February 2014 - August 2014, March 2015 – June 2015
Receptionist and Tour Guide, Easy Tiger Hos and Phong Nha Farmstay, Phong Nha, Vietname
▪ Responsible for staff and maintenance during shifts
▪ Inform guests and visitors of all activities and tours in the area, transports and directions
▪ Guide groups on visits to the area, providing historical and environmental information
▪ Response to s, booking accommodation, guided tours and transports
▪ Check in and check out guest
▪ Financial management of the shift

June 2006 – July 2013
Business Excellence & Quality Manager / Coordination of the Advantage Operation Center in Portugal, Siemens,
▪ Implementation and maintenance of the Quality, Environment and H&S Management Systems
▪ Incorporation of Quality, Environment and H&S in processes, proposals, projects and follow-up work
▪ Monitoring compliance with legal requirements
▪ Participation in internal audits and suppliers audits
▪ Non-compliance and customer complaints control
▪ Head of topics related to Innovation and Excellence
▪ Responsible for issues related to marketing and communication
▪ Coordination of technical and commercial team in with customers, systems analysis reports and control of energy efficiency indicators, suggestions of improvement measures

May 2012 – September 2012
Manager of a Free Walking Tours company in Lisbon, Pancho Tours
▪ Responsible for the team of guides and their training
▪ Responsible for hoss network
▪ Organization of tours and events in the hoss
▪ Financial and administrative management

October 2005 – April 2006 Leonardo da Vinci Programa
Consultores de Medio Ambiente y Desarrollo ., A Coruña, Espanha
▪ Participation in the elaboration of the Urban Plan of Galiza’s region Cost
▪ Recovery project of a degraded river zone (Neda) and work follow-up
▪ Organization of an art exhibition and participation in the edition of the book


EDUCATION AND TRAINING

Environmental engineer
College of Science and Technology, New University of Lisbon (Faculdade de Ciência e Tecnologia, Universidade Nova de Lisboa)
▪ Environmental Impact Assessment
▪ Urban planning
▪ Environmental Management in Enterprises and Audits
▪ Environmental Economy and Legislation
▪ Energy, Air Pollution, Water Pollution, Soil Pollution
▪ Waste and water treatment
▪ Environmental Education and Awareness

PERSONAL SKILLS

Mother tongue(s) Portuguese
Other language(s)
English
Spanish

Communication skills
Good level of communication, team spirit, innovation and learning, acquired through work experience and the Teacher Training Course. Good in interpersonal relationships, ability to adapt to new work environments, new countries and new cultures acquired through the various trips made and professional experiences abroad.

Organisational / managerial skills
Sense of responsibility and organization acquired through professional experience and the various formations. Good leadership skills and group motivation acquired through the coordination of teams and experience as a tour guide.
Good negotiating skills, conflict resolution and decision making.

Computer skills
Good command of Microsoft Office™ tools. Knowledge of graphic design applications (PowerPoint, Photoshop, Adobe Lightroom). Use of internet as a communication tool, investigation and research

Other skills
▪ Traditional Thai Massage Course (Wat Po school, Bangkok, Thailand)
▪ Scuba diving (Advanced Adventurer level)
▪ Practice meditation and yoga
▪ Amateur photographer. Contest winner conducted by the Metro newspaper, publication of photographs in the magazine "Word" in Vietnam and participation in exhibitions.

Driving licence B