Brittni Taylor

Full CV / Resume

Bachelors of Science
Major: Social Work
RADFORD UNIVERSITY - Radford, VA
Cumulative GPA Major GPA
Graduate Certificate in Healthcare Management
LIBERTY UNIVERSITY- Lynchburg, Va.
Cumulative GPA

Administration Skills
• Handled day-to-day front desk duties including multi-line e operation, customer service, scheduling, data entry, record management, basic office machinery, Microsoft Office software, program specific software adaptation, and advanced computer skills. Organized data. Created and revised document for meetings, reports, newsletters, and all other forms of documentation.
• Provided program evaluation processes consisting of administering surveys, mid-year questionnaires, program documentation, attendance sheets, and reports on progress of youth population. Effectively organized and prioritized to meet deadlines major and minor. Created documentation based on IEP and treatment observations.
• Served as a Qualified Mental Health Professional for 2 years working in an interprofessional setting to provide services for youth and adults through Mental Health Service Support. Delegated responsibilities among a team of 5-8 persons to ensure program facilitations and events were executed smoothly. Developed action plans for prevention program. Acted as coordinator for community outreach events for youth. Trained new employees for prevention program.
Customer Service Skills
• Served as point person for customers and utilized problem-solving skills, efficient work-ethic, decision making skills and clear communication in a highly dynamic environment.
• Managed conflict and time management to provide patients and customers with timely attention. Utilized problem solving skills to reach an ultimate option for the satisfaction of customer. Maintained clear communication between parent and youth as well as community partners.
• Upheld policy and procedures based on standards of the company.
Work History
Carilion Clinic (Roanoke Memorial Hospital) Roanoke, Virginia September 2015-Present
Guest Service Representative
Everlasting Memories and Event Planning Roanoke, Virginia 2010-Present
Lead Director
Froehling and Robertson Roanoke, Virginia August 2015-September 2015
Administrative Assistant (Temp)
Facility Service of Roanoke Valley Roanoke, Virginia August 2013-May 2015
Youth Development Specialist
Leadership, Recognitions, and Certifications

· Notary Public Certified
· CPR Certified
· Social Work Student of the Year 2013