SERENA

Full CV / Resume

Objective

To obtain a position that will enhance my experiences and abilities while offering career development and growth.

▪ Goal-Oriented individual with strong leadership capabilities.

▪ Organized, highly motivated and detail-directed problem solver.

▪ Ability to perform and adapt job skills in any environment.

Public Safety Dispatcher  2022-Present, 

Responsible for supervising up to 12 dispatchers and call takers on the floor, as well as answering 911 and non-emergency calls. Instructing callers how to perform life saving procedures such as CPR, Choking, or Childbirth. Responsible for managing ambulance and fire apparatus and personnel. Managing day to day operations. Instrumental in implementing the training program, curriculums, responder safety, CAD operations and radio training.

Fire ecommunicator II 2021-2022, 

Answer Emergency and non-emergency calls for service, process and dispatch Public Works calls during after-hours. Listen and Transmit all radio traffic to fire units, accuray and timely. Maintain awareness of status and location of fire department units and personnel. Any other duties as assigned.

Restaurant and Bar Manager 2020-Present

Responsible for front of house staff management, scheduling, daily and monthly liquor inventory and ordering, POS problem solving and cash management. Ensure fast, accurate and efficient food service with exceptional customer service. Oversee banquets, weddings and special events, as well as amphitheater functions and concerts. Train, educate, evaluate and discipline employees. Bartend and Serve as needed, also responsible for crafting new cocktails and menu items.

Bartender 2020-2020

Greet and serve club members in the cocktail lounge and outdoor patio. Responsible for full-service dining menu and knowledge of craft and house cocktail recipes. Outdoor bar services for banquets, special functions, junior league, women’s club, tournaments and weddings.

 Safety Manager 2018-2020

Illness and Injury Prevention, Safety Program Manager for farm and field labor group. Ensuring all appropriate licenses are kept up to date, all employees are trained on and following health and safety procedures. Perform a wide variety of clerical duties related to the almond harvesting and hulling industry, including shipping manifests, maintaining grower profiles and harvest profits. I also serve as a deputy weight-master with the responsibility of certifying truck weights and keeping accurate commodity and weight certificates for inbound and outbound trucks and nut bins.

 Public Safety Dispatcher 2016-2018

Answer emergency and nonemergency calls for service and answer citizen questions. Handle any records and warrants checks for court or outside agencies. Listen and transmit all radio traffic, timely and accuray, ensuring officer safety. Route, process and file all officer reports and citations to appropriate destinations. Manage and write any front counter reports, vehicle releases, parking and animal citations. Assist with any prisoner searches or processing as needed. Any other duties as assigned.

Public Safety Dispatcher Reserve 2017-2018

Answer emergency and nonemergency calls for service and answer citizen questions. Handle any records and warrants checks for court or outside agencies. Listen and transmit all radio traffic, timely and accuray, ensuring officer safety. Any other duties as assigned

Assistant Manager 2013-2014

Responsible for opening and closing of shop, daily inventory restock, cleaning, filling customer orders, packaging and shipping product, assisting customers with designing their product. Managing employees, scheduling, training and ensuring a balanced cash and credit batch every shift.

Emergency Medical Technician 2011-2017

Responsible for daily maintenance and ambulance operations, transport and care of the sick or injured, patient care reports, maintaining all equipment per EMS Agency and DOT standards. Also required to maintain response time compliance and report any issues directly to the ambulance manager. Always maintain a neat and professional appearance.

Emergency Medical Technician  2007-2013

Responsible for daily maintenance and ambulance operations, transport and care of the sick or injured, patient care reports, maintaining all equipment per EMS Agency and DOT standards. Also required to maintain response time compliance and report any issues directly to the ambulance manager. Always maintain a neat and professional appearance.

Public Safety Dispatcher / Alternate Supervisor / Training Officer 2003-2012

Responsible for supervising up to 12 dispatchers and call takers on the floor, as well as answering 911 and non-emergency calls. Instructing callers how to perform life saving procedures such as CPR, Choking, or Childbirth. Responsible for managing ambulance and fire apparatus and personnel. Managing day to day operations. Instrumental in implementing the training program, curriculums, responder safety, CAD operations and radio training.

Era of Learning-April 2010: Paramedic

Ripon Fire Department – June 2009: Firefighter I Academy

Modesto Junior College – January 2006: Emergency Medical Technician

Oakdale High School – May 2002: General Education