Laura

Full CV / Resume

Responsible Specialist

Videoslots, Malta  | 01/2021 - 09/2021

- In charge of the creation of templates for the launching of the Spanish Market, such as answers, promotions, terms, and



- Monitoring of the player's activity in order to find changes in behavioral patterns, which would then be approached with the said

player via in order to find the safest solution together.

Custmer Service Representative

Genesis Global, Malta  | 11/2019 - 12/2020

- Ensuring an over expectations customer service via , chat, and .

- Creation of Spanish templates for terms and conditions, promotions, and responses.

Game presenter

Smiling Studios, Malta  | 04/2017 - 11/2019

- Research and creation of interesting scripts or all kind of topics (travel destinations, sport, interesting ) which were then presented in front of the camera in order to keep the players

engaged while the game took place.

Buisness and Social Media Manager

Oro Lounge, Malta  |  07/2016 / 04-2017

- Developed and implemented effective marketing campaigns to draw in and retain customers, also creating the branded content

- Remained adaptable, flexible, and calm in high-pressure environments.

- Prepare shift schedules and hire extra staff when necessary. arranging for their proper onboarding.

- Administrative tasks

Restaurant Head Waitress , Conference Supervisor

Ho La Tour, Birmingham  |  11/2014 / 06-2016

- Head waitress in breakfast, lunch and dinner shifts, being responsible for the floor and bar staff providing excellent service.

- Conference supervisor, in charge of organizing the different rooms for the needed events, aswell as the organization and management of conference staff, to make sure that the best service is provided at all times.