Marika

Full CV / Resume

 

Business Owner - Marika's Dog Boarding.

August 2015 to Present

Dealing on daily basis with customer enquiries, arranging appointments to meet with customers, Taking calls, sms, s or social media messaging from clients and new clients, making bookings for dogs to board at my premises or to dog sit in clients house, administration duties, such as creating contracts, dealing with s, making flyers and advertising. Organise the small team working for me, allocating shifts and salary payments, dealing with s and tax. Looking after the dogs while boarding, take dogs on walks, outdoor activities to the dog parks, responsible for feedings according to the owner's schedules and methods of care, making schedules for pick-ups or drop-offs, plan indoor activities and rest times.

Manager

Demsun UK - Coventry

March 2018 to January 2019

Responsible for the management of sales and maintaining the company's existing relationships with clients, acting as interface between the customer service and the sales team. Manage and solve conflicts with clients, Interact and coordinate with the sales team and other staff members in other departments working on the same s, establishing budgets with the clients and company, point of for all customers, Making sure clients receive requested products and services in a timely fashion. Communicates client needs and demands to employer.

Coordinate with staff members working on the same to ensure consistent service, collaborates with sales team to reach prospective clients, service multiple clients concurrently, often meeting deadlines, Keeping records of client transactions, ensuring payments are received on time, money and cheques collection and transferred to business bank , ing customers informing they are late with payment

Senior Administrator

Coventry City Council

August 2015 to October 2015

Deal with enquiries, through varying mediums ( Face to Face, e & ), ensuring that where possible they are resolved at first , or that messages are passed on to the relevant person for action; seeking to resolve queries and using judgement as to when to pass on more complex issues. Undertake data input and document production using the range of systems in use within the organisation, maintain computerised and manual filing systems, retrieving information as requested, and ensuring that information is kept up to date; to include creation of databases and spreadsheets as appropriate and provision of information and reports as required. Place and receipt orders, and raise invoices as appropriate. Receiving and processing small amounts of cash and cheque payments, including operating a small amount of petty cash and update of reconciliation sheets. Handle straightforward correspondence on behalf of others. Maintain an up to date knowledge of corporate systems and standards and pass on information to other team members. Provide support to the team in the absence of the team leader, occasionally deputising in their absence. Undertake training of business service team members in office systems and procedures and health and safety requirements.

Receptionist

Jobcentre Plus - Coventry

May 2015 to June 2015

Coventry

 

Voluntary work experience program, Maintaining and monitoring the Jobcentre plus appointments system, processing face to face and e requests for appointments, e assistance to customers claiming benefits and ensuring callers are directed to the appropriate advisor. Taking messages and passing on information. Filing and retrieving paperwork. Computer data entry/data allocation and collation; processing and recording information in accordance with Jobcentre procedures. Ordering, re-ordering and monitoring of stationery and other supplies.

Christmas Customer Assistant

November 2014 to January 2015

Boots the Chemist, Coventry Arena

 

Working in a fast paced and exciting environment, greeting, advising and helping customers with sales, orders and enquiries, merchandise stock and replenished stock as was directed, assisting with deliveries and stock handling. Operating the till and accuray handling cash, credit/debit cards and gift cards transactions and providing up-to-date advice on our products. Promoting sales and important promotions and offers. Keeping all areas clean and tidy. Giving my support to the rest of the team in any way possible. Reporting all customer issues to the Manager.

Shop Assistant

Sense Charity Shop - Willenhall

August 2013 to November 2014

Willenhall, Coventry

 

Providing excellent customer services to a variety of customers from different backgrounds, greeting and helping with their shopping and answering enquires. Keeping the sale and display area to a high standard of presentation, keep premises clean and tidy, stock selected, ticketed, and displayed. Some administration duties including inputting data, filing, photocopying, scanning, processing customer information and updating the customer database. Working as a part of a team and supporting the shop

 

 

Employment Gap 30/09/2010- 08/08/2013

I left the previous post to obtain qualification in the English language, Maths, Customer Services and European Computer Driving License. I became pregnant on 2012. I cared for my child until he was old enough to attend nursery.

General Assistant

Coventry City Council

November 2009 to September 2010

Working as a general assistant in the kitchen of Gosford Park School. Duties included cleaning dining areas and toilets, collecting the cutlery and trays, rinsing them and loading the dishwasher, assisting with food preparation, serving food and beverages to children and school stuff, stocking shelves, checking received orders, ensuring that dining and kitchen area and tables

 

Employment Gap 30/06/2006 - 23/11/2009

Moved in UK from Greece on 2006 and was not able to secure employment till 2009. At the meantime I was working as a cleaner for different individual's private homes as well as caring for elderly people and following the jobcentre programs to get back to work.

Inbound Customer Service Agent

January 2002 to June 2006

Greece)

 

Inbound and face to face customer service assistant, working for Greek and English companies located in Greece. Working as a part of a team and under the direction of the Team leader, Supervisors and Area Managers. Greeting and meeting customers in the office location, serving customers for issues related with Greek public sector, provide information to customers on enquiries during inbound outbound ephony calls, s and other electronic means. Establish the nature of the e enquiry and follow up with the appropriate internal process. Advise customers on their rights and responsibilities in relation to their enquiry. Transferring calls to appropriate departments of the company, processing payments through online means or credit and debit cards, updating customer databases and registering new customers. Comply with all Company policies including security, data protection, standards of behaviour, dress standards and attendance.

 

Employment Gap 01/09/193-01/01/2002

I graduated from the Greek Lyceum in 1993 and was working in catering related jobs, servicing customers and cooking. On 1999 I got married and by 2000 I had a child. After birth I was able to return to work.