@bethos
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Juan Morel
41
Male
member since Dec 3 2018
American
My skills
I am bilingual and I have worked in several call centers for both sales and customer service. I like to teach math and English as well as take care of people in medical need. I have worked for non-profit organizations in political, educational, and commercial fields.
Languages Spoken
English (Mother Tongue) Spanish (Medium) Japanese (Beginner)Full CV / Resume
PROFESSIONAL SUMMARY
To pursue a career position where my educational math background, customer service experience, business management skill, and proficient ing ability may maximize and evolve in the private sector.
SKILLS
· 85 WPM typing speed
· Strong problem-solving aptitude
· Committed to maintaining data integrity
· Adheres to customer service procedures
· Independent worker/dedicated team player
· Teaching/tutoring
· Superior attention to detail
· Professional and mature
· Articulate and well-spoken
· Customer service award
· Peachtree and QuickBooks proficiency
· TESOL certified
EXPERIENCE
09/2016 to 08/2017 Ads Quality Rater/Online Editor
ZeroChaos - Miami, FL
· Perform online advertisement rating to improve a major Fortune 500 company’s search engine system.
· Analyze various site companies to ascertain ethical and monetary value.
· Improve GPS site proficiency and accuracy.
01/2016 to 09/2016 Assistant Manager
Products and Services Inc. - Miami, FL
· Oversee marketing and production departments.
· Analyze and surpass company financial goals.
· Train and evaluate clerical employees to improve work performance.
09/2014 to 01/2016 Coordinator
Road America - Miami, FL
· Dispatch road-side assistance providers and police assistance to customers experiencing endeavors on the road.
· Mediate between insurer and vehicle insurance company in the event of collisions.
07/2012 to 09/2014 Claims Examiner
Assurant - Miami, FL
· Provide exceptional financial and claim support to clients in six diverse s including Barclays, PNC, USAA, Dell, and Discover.
· Analyze and processes both medical and financial claims.
· Effectively manage a high-volume and constant flow of inbound customer calls.
· Attain and verify all necessary customer information to document, research, and resolve customer complaint issues.
05/2005 to 06/2012 Administrative Associate
Omni Life USA Inc. - Miami, FL
· Providing closure reports, ing for money, and resolving any
discrepancies.
· Assemble orders to diverse countries; recording and eliminating errors on daily merchandise inventory.
Contract Experience
09/2016 to 03/2017 Customer Care Agent
NexRep - Miami, FL
· Provide first class support for customers and restaurant clients.
· Acquire 100% proficiency in weekly quality assurance.
01/2015 to 06/2017 Amazon Carrier
Amazon - Miami, FL
· Deliver diverse types of merchandise within the allotted time with 100% completion.
· Resolve any discrepancies and problems throughout the shipping process to meet 100% customer satisfaction.
01/2014 to 12/2015 Math Tutor
SMP Tutoring - Miami, FL
· 1-12 Mathematics instruction among a diverse group of students.
· Test Preparation for secondary and college level entrance exams.
03/2018 to Present Survey Interviewer
G1 Research – Miami, FL
· Interview various groups of people in the United States for political research.
· Meet daily quotas and verify all information with 100% integrity.
EDUCATION
2006 Associate of Science: Education
Miami-Dade College - Miami, FL
· Top 5% of class with GPA.
· Member of Phi Theta Kappa and The National Society of Leadership and Success.
About Me
I like to read, watch movies, and go on outdoor activies such as exercising. I am a quiet person who doesn't talk a lot unless my favorite topic is discussed. I am shy at first but easily open up after a few verbal exchanges. My general outlook in life is to have fun with yourself and with others; I want to live each day to the fullest. My hobbies include billiards, board games, video games, movies, shows, discussing philosophy, and exploration.
