Max

Full CV / Resume

Objective

I have more than 30 years in the workforce, with significant technical and sales experience. I am very analytical, creative and a natural innovator; and I would like to find employment that will allow me to express these qualities. I'm also very interested in international travel.

Work Experience

Self
Online Sales - February 01 2009 to 20 hrs/w

• Buying and selling retail items online for a profit

Anthem Blue Cross
Workflow Manager - June 12 2006 to May 26 2008 to 40 hrs/w

• Designed and managed workflow processes and signaling for Allied Health Reviews medical review unit. Our unit reviewed pulmonary, oncologic, podiatric, pediatric, prosthetic, orthotic, physical, occupational and speech therapy cases to determine if these cases met our medical policies and clinical guidelines. Also designed processes and signaling to manage outsourced review cases. The work involved not only dealing with the technical aspects of these tasks; but also meeting the needs of all internal and external clients.

etech
Technical Support Lead - December 31 1997 to January 30 2004 to 40 hrs/w

• Provided technical assistance for all aspects of project, including hardware & software installation, Internet connectivity, network applications, in VPN and NAT environments. Provided shop floor training and assistance for new technical personnel. Also, member of voice provisioning trouble ticket team. Excelled at investigating and resolving persistent Internet and voice issues, by using intimate product knowledge and analytical skills to trace these issues to their root causes.

Burbank Unified Services
Executive - September 01 1993 to December 31 1997 to 40 hrs/w

• Cold Call Prospecting for an Automated Time & Attendance Value Added Reseller. Involved identifying and interviewing key personnel to uncover Human Resources Information Systems needs. Also, performed product demonstrations, software configuration for clients, and supervised a crew of three technicians during installation of T/A systems.

United States Navy
Avionics Shop Supervisor - March 01 1978 to March 02 1984 to 40 hrs/w

• Maintained and modified avionics systems which included communication, navigation, radar, & electronic warfare on the flight line and at depot levels. Wrote reports regarding status of repair jobs and trained new personnel in technical and administrative aspects of job. Also functioned as collateral duty inspector and inspected and signed-off on the work of other personnel.

Education & Training

Santa Monica College
Some College Coursework Completed Math, Physics, Broadcasting & Theatre Arts
September 01 1990 to June 06 1993

• 100 Semester Hours

Awards

• Top 10 Percent Technical Support from etech on April 01 2001

Skills

• 
  

  Technical Support

  
  


• Sales