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AnnaGori

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Hotel Receptionist Activities / Guest Entertaining Tour Group Guide Serving / Waitering

Anna Goriunova

35

Female

member since Oct 29 2018

Russian

My skills

–                                Guide / receptionist


                                           GRUMANT Arctic travel company (Barentsburg, Svalbard, Norway)


·         meeting and greeting clients


·         preparing bills and processing payments


·         dealing with complaints or problems


·         organising and leading excursions


·         translating and interpreting


 


–                                Manager assistant


                                            Karma Group (Moscow, Russia)


·         Ensuring company policies are followed


·         Managing staff


·         Ensuring a consistent standard of customer service


 


07. 2013 – 09. 2014                   Resort representative/Tour leader


                                                  Pac Group (Paris, France, cruise ship MSC cruises)
                                                  •     Meeting tourist groups at the airport


·         Making arrangements for accommodation, transport and excursions


·         Holding welcome meetings


·         Offering sightseeing advices


·         Problem solving


·         Arranging and accompanying excursions and sightseeing trips

Languages Spoken

Russian (Mother Tongue) French (Advanced) English (Medium) Italian (Beginner)

Full CV / Resume

 

–                                Guide / receptionist


                                           GRUMANT Arctic travel company (Barentsburg, Svalbard, Norway)


·         meeting and greeting clients


·         preparing bills and processing payments


·         dealing with complaints or problems


·         organising and leading excursions


·         translating and interpreting


 


–                                Manager assistant


                                            Karma Group (Moscow, Russia)


·         Ensuring company policies are followed


·         Managing staff


·         Ensuring a consistent standard of customer service


 


07. 2013 – 09. 2014                   Resort representative/Tour leader


                                                  Pac Group (Paris, France, cruise ship MSC cruises)
                                                  •     Meeting tourist groups at the airport


·         Making arrangements for accommodation, transport and excursions


·         Holding welcome meetings


·         Offering sightseeing advices


·         Problem solving


·         Arranging and accompanying excursions and sightseeing trips

About Me

I am hardworking and stress – resistant person, very creative and good at communicating with people. I am good at problem-solving due to my proactivity and persistence. I always maintain integrity and loyalty and am eager to learn more about my work, even in my free time.


I adapt quickly to living and to working in different countries, cultures. I am at ease in a multicultural environment, having lived in France, Malaysia and on Spitsbergen.

Where I am available for work and when

Available for work - Travelling - not available

References