anjanakumar

Full CV / Resume

Anjana Sinha Kumar 911, Gaur Green Vista Indirapuram Ghaziabad
Mobile: 9899879159
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Career Objective
To create a niche for myself in my chosen field by utilizing the varied experiences coupled with my qualifications, knowledge and skill sets.
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Work Experience



Freelancing Assignment -Cambridge University Press-c-
(March 2015 – May-2015)

1. Worked with Cambridge University Press to clean up of the Book database (estimated 2000 titles) of Cambridge University Press.
• Grammar correction
• Blurb editing
• Editing table of content
• Checking Author affiliations




Freelancing Assignments
(September 2013 – Till today)

Trainer with Brainwork Techno , NOIDA
Trained multiple batches of entry level employees of Dell (India) on Soft-skills ,Behavioral –skills and functional English.
• Introduction and Expectation Settings
• Interpersonal Communication Skills/ Meeting Skills
• Goal Setting, Meeting
• Conflict Management /Team Work/Assertiveness
• Business Etiquettes
• Cross Culture Training
• Personal Grooming


2. Empanelled Trainer with BridgeInia Knowledge Solutions
I have conducted multiple training sessions at Galgotias College of Engineering & Technology (NOIDA) and Vivekananda Institute of Technology & Science (Jaipur). Each training session spanned for 15 days and covered the following topics:
• Communication Skills (Spoken English Energizer)
• Grammar
• Confidence Building Measures
• Goal Setting
• Etiquette and Mannerisms
• Personal Grooming
• Interview Skills
• Employee Adaptability
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Thieme Medical Publishers (Product Manager)
(March, 2012- July, 2013)
Known for the high quality and didactic nature of its books, journals, and electronic products, Thieme started its Indian operations in 2006. It offers a wide range of health-science books focusing on neurosurgery, otolaryngology, orthopedic surgery, ophthalmology, radiology, complementary and alternative medicine, audiology and speech and language pathology.

Responsibilities
• Producing innovative and cost-effective promotions both in print and online (Catalogues, Flyers, blasts etc)
• Manage all aspects of marketing & promotional materials production, receipt and distribution
• ing doctors across India for holding conferences and negotiating deals for organizing sales promotional events and exhibitions
• Manage and sales reporting system
• Maintain database of institutions and end users
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IndiaCan pvt ltd (Trainer: English language and Soft-skills)
(Sept, 2011 – March, 2012)
IndiaCan is a joint venture between Educomp Solutions Ltd and Pearson Inc. IndiaCan is creating a talent pipeline for various industries by running educational courses customized to the skill and competency requirement to enable large s of youth to upgrade skills specific to various sectors and find assured employment in the fast growing economy.

Responsibilities
To conduct skill enhancement training (English language and soft skills) for ITI students
This training program has been customized to help students:
• learn functional English (usage of English Language) to enhance their degree of comfort in using English as a language of interaction in daily life
• to reduce difficulties while they learn English as their second language
• to master the four core language skills—reading, writing, speaking and listening
• to develop their higher confidence levels required to progress in education and career

Achievements
During mid-term assessment and speaking test, 100% of the students secured more than 80% marks.
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Advait Life Education (empanelled as a freelance trainer)
(Oct, 2010 – Aug, 2011)
Advait Life Education is an organization set up by IIM and IIT alumni in association with academicians from some of the leading Business-schools of India. Besides Management Development and Faculty Development Programs, ALE conducts Student Development Programs that include Life-Skills, Awareness, Communication, and Career development for students of professional courses.

Responsibilities
Successfully imparted personality development sessions to engineering and management students on various pre-service requirements such as:
Personal Effectiveness, Communication, Stress Management, Time Management, Motivation, Customer Psychology, Interpersonal Skills and Entrepreneurship
Topics and Activities undertaken during the sessions
Growth through Ghazals, Movie analysis, Demolishing the sac reds, How much of I, Global Warming, The making of Champion, Group debate, Facing job interviews, The I in the identities, Business presentations, Value based panel discussions, MIME- non verbal communication, Etiquettes, Functional English, Effective communication skills, Elimination of error in Indian English, Basic English Grammar, Effective resume writing, Presentation Strategies
Partner Institutions
Ajay Kumar Garg Engineering College, Ghaziabad
Jaypee College of Engineering, Noida & Meerut
Muradabad Institute of Technology, Muradabad
Bansals Institute of Engineering, Muradabad
Responsibilities & Activities undertaken
Undertook training sessions of delegates from Air DTH on verbal and written communication, grievance handling, stress management, achieving personal excellence through communication and confidence building
Learning Solutions (empanelled as a freelance trainer)
(Jan, 2010 – Sept, 2010)
Learning Solutions provides Training, Development and Consulting solutions in the areas of Sales & Sales Management, Customer Relationship/Service, Leadership, sales and sales management, customer service/ relationship and skill enhancement areas like Communication, Negotiation etc.

Responsibilities
Inbound process training for the new hires with 90% throughput for all batches Soft skill training for the entire inbound process to improve the external quality
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dishtv (Full time Trainer)
(Nov, 2007- Dec, 2009)
dishtv is a division of Zee Network Enterprise (Essel Group Venture). EGV has national and global presence with business interests in media programming, broadcasting & distribution, and entertainment. Zee Network incorporated dishtv to modernize TV viewing. dishtv is India’s first direct to home (DTH) entertainment service.

Responsibilities
Performing Quality audits on weekly basis
Refresher sessions conducted on Training need analysis reports
Downloads of new updates to entire operation floor
Preparing Training calendar
Doing calibration with operation and quality on weekly basis
Achievements
• Improved the external quality for Dish inbound process from 27% to 45% within span of three months
• Joined dishtv inbound as Quality Auditor and was promoted to Trainer within six months.
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• Vertex India (Quality Coach for UK utility process—Powergen)
(June 2005- Dec, 2006)
Vertex is a leader in BPO, Customer Management Outsourcing and IT Services, serving over 200 clients worldwide across many sectors.

Responsibilities
Taking care of daily team productivity
Doing quality monitoring and audits for new agents
Making reports for short and transferred calls for every agent

Achievements
Improved the call quality of the process through rigorous monitoring and feedback
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GE Capital (Process Associate—GE-SBI in inbound collection)
(Jan, 2001-May, 2005)
GE Capital (now rechristened as Genpact) is a global leader in business process and technology management, offering a broad portfolio of enterprise and industry-specific services.
Responsibilities
Taking care of 30-90 days collection buckets and eventually moved on to collect
Written-off s
Achievements
Reduced delinquency by 3%

Academic & Personal Information

Education
Agriculture from Allahabad University (1995-99)
AISSCE (with PCBM in1993 from Delhi Public School Bokaro Steel City)
Comfortable working with MS Office and basic Internet operations

Extracurricular Activities
I was the College Head-Girl for two consecutive years.
Compered various inter-college functions

Marital Status
Married

Reference: Available on request