Ann

Full CV / Resume

Ana Karen Ramirez Giron

CULINARY DEGREE

26 years

Allende #1303 sur. Col. Obrera

Cd. Madero, Tamaulipas

Mobile:  044 833 117 55 43

E-mail:

 

PROFILE:

I consider myself an enterprising woman, because I´m usually a hardworking, punctual and responsible person. I can handle the responsibility and I have what it takes to be a visionary.

As also I have no problem working under pressure or with a large volume of work, with great capacity for planning, organizing and being able to learn fast and adapt to any new situation.

Friendly, passionate and committed to ensure guest satisfaction.

 

WORK EXPERIENCE:

Production Manager:  April 2014- June 2015- SUSPIROS PASERIAS TAMPICO

• Plan, organize, control and supervise the production of the day.

• In charge of the production center , and the different branch offices of the brand.

• Conducted training to staff in the different areas.

• I was also the responsible of the purchases in the production center.

• Sometimes responsible of the customer service, helping the clients choosing the product they were going to buy or planning wedding cakes.

• Responsible of the charge storage.

• In charge of receiving providers.

 

Pastry cook: August 2013-  March 2014- SUSPIROS PASERIAS TAMPICO

• Elaboration of cakes, cookies, bagel, sweet bread.

• Elaboration of wedding cakes, birthday cakes.

• Drawing skills in the elaboration of cakes.

•Fondant abilities.

• Elaboration of pastry fillings such as (custard, chocolate frosting)

Pastry cook 2: January 2016 - September 2016 ROYAL CARIBBEAN INTERNATIONAL

• Food production for breakfast, lunch and dinner.

• Knowledge of food label and food temperatures.

• Knowledge of USPH.

• Elaboration of any special request for guests.

• In charge of AVOS.

 

Senior Guest Services Officer: November 2016 – May 2018 ROYAL CARIBBEAN INTERNATIONAL

• Front desk skills.

• Financial knowledge.

• In charge of lost and found.

• ecom operations

• Friendly

• Ensure guest satisfaction.

• Knowledge in shore excursions to help guest booking.

• Communication skills with guests, coworkers and crew from other departments.

• Passionate of making guests have the best vacation.

• Answering any questions guest may have.

• Problem solving skills.

• Multitasking skills.

• Flexibility.

• Stress management.

 

PROFESSIONAL PRACTICES:

• Ho Posada de Tampico (2011) 1 month .

• Oriental Grill (2012) 2 months .

• Ho Grand Velas Riviera Maya. Playa de Carmen, Mexico (2013) 1 month.

 

EDUCATION:

• August 2010- June 2014.

Culinary Degree.  Tampico, Tamaulipas Mexico.

Degree in process

• August 2007- May 2010

Middle school- Universidad del Noreste. Tampico, Tamaulipas Mexico.

 

LANGUAGES:

• Spanish: mother tongue

• English: advanced spoken and written

• French: basic

 

COMPUTER SKILLS:

• Microsoft office ( word, power point, excel)

 

SUMMARY OF QUALIFICATIONS:

• Ability to work under pressure and creative problem solving skills.

• Responsible, hardworking person.

• Ease of travel.

• Serious and loyal to my work.

• Friendly

• Passionate

• Commit