AmiraKhalil

Full CV / Resume

 

 

 

 

Professional Profile

Passionate and result oriented professional with domestic, regional and international experience across a broad range of functions.  Accomplished leader with a demonstrated track record of success in programs/projects design and management, non-profit organizations, quality assurance, governance and oversight, change management and consultancy.

Analytical, Detail-focused professional with nineteen years of working experience demonstrating consistent achievement of organizational objectives and goals while working in a complex multinational matrix environment. Prompt to take corrective actions.   Able to plan ahead with an eye for potential problems, analyzing risks, skills at implementing solutions to ensure maximum effectiveness of plans as well as strong initiative in decision making and assumption of responsibilities.

Professional Experience:

The American University in Cairo (AUC)                                                                   2016, 2019

Assistant Director, Community Engagement – Program Manager

Center for Applied Research in the Environment and Sustainability

• Managing externally funded projects with different NGOs.


• Strategize, plan, design and implement the center’s programs/projects locally and regionally and ensuring it is consistent with the university’s vision and mission.

·        Developing project budgets and overseeing project expenditures. Develop and write reports.

·        Work closely with the director to develop the center’s strategic plan and Key performance indicators

·        The Principal Investigator of the center’s programs/projects across Egypt and the region.

·        Develop research proposals and write grants for external funding that align with the mission and strategic direction of the university.

·        Implements a wide range of projects in partnership with local associations and community partners in different parts of Egypt and across the MENA region.

·        Supervising and leading a large team of project managers, researchers, interns and volunteers.

·        Liaising with partners, donor agencies, government ministries and national and international development organizations.

·        Managing the organization of workshops, presentations, conferences and events

·        Representing and advertising the center efforts and achievements both within and outside AUC.

·        Developing a strategic network of experts and supporters that supports and advances the center in accomplishing its mission.

HSBC Bank, Cairo Egypt                                                                                             2009 – 2016

Head of Quality

·        Personally managed the establishment of a Quality Department for HSBC Egypt; this involved successful development and implementation of policies and procedures across all business units and managed change to processes and business culture effectively, devising and implementing quality management systems and improvement plans as well as developing a comprehensive range of service program tools, key performance indicators and measurements.

·        Monitor the implementation of projects/programs and provide project management support and consultancy to project managers and stakeholders to ensure consistent delivery in line with schedule, quality and client requirements.

·        Country leadership role driving and governing compliance with global policies, standards, guidelines and procedures

·        Establish and manage Service Improvement Programs and work with the teams to improve the service and actual or potential service degradation.

·        Ensure service targets exceed business partner and customer expectations, and responsible for all Change Management, Problem Management, Risk Management, Service Level Management and Continuous Improvement for HSBC Technology and Services functional areas.  Conduct and manage Major Incident Reviews

·        Work with the business lines, country Chief Operating Officer and regional heads to ensure awareness of projects and service quality issues from a customer perspective, ensure identification and emphasis on major services, and liaise with internal functions and external service providers to drive service quality up. 

Awards Received:

·       International Business Excellence Award – April 2018 – UAE Awarded in UAE for a regional program that was implemented in both Egypt and Dubai

·       Emirates Energy Award – October 2017 – UAE Awarded in Dubai for Education and Capacity Building program

Micros Fidelio, Germany - Service Delivery Manager, 2008-2009

ORACLE, Egypt – Regional Technical Capacity Building Team Leader, 2006-2008

ORANGE, Egypt – Local Delivery Manager, 2004-2006                                                                                 

Link Development, Egypt - Business Analyst, 2001-2004   

BERLITZ, Egypt - Part Time Trainer, 2001-2002

FREELANCE, Egypt - System/Business Analyst, 1999-2002

Institute of Nautical Archaeology, Egypt – Translator, 2001-2002

Orascom Distribution, Egypt Customer Service, 2000- 2001

Master of Business Administration – Arab Academy for Science and Technology –2003

Bachelor of Business Administration – Faculty of Commerce – Alexandria University –2000

University Diploma in Counseling Studies – University of Derby – United Kingdom –2011

Native Arabic speaker; fluent in written and spoken English, French with good Spanish.