Amelia

Full CV / Resume

Career Summary 

 April 2023- June 2023

Rowan Tree Ho 

General Assistant

 Responsible for carrying out varying duties as advised by the general manager and providing customer service to guests. 

 Key Responsibilities 

• Making reservations for guests at the ho and booking in guests and customers for dinner services.


• Checking in and checking out guests for the ho


• Updating workplace policies and procedure documents


• Providing assistance to guests enquiries and requests


• Performing daily checks to ensure guests rooms and restaurant are to a high standard


• Performing stock take on beverages and cleaning supplies.


• Communicating with the kitchen, front of house and cleaning staff to ensure the workplace is running smoothly and reporting any problems to the managers.


• Cleaning ho rooms in a timely manner


• Preparing the room for breakfast and dinner service for guests


• Providing recommendations for guests and customers from the hos’ food and beverage menu

December 2022 - April 2023

Cairngorm Mountain 

Lift Operator 

 Responsible for ensuring the safe and efficient operation of the lifts on the mountain, and for the customers that use them.

Key Responsibilities 

• Assisting and safely loading customers onto ski lifts.


• Instructing customers on how to ski or snowboard on the lift.


• Maintaining the loading areas on the lifts to ensure that it is safe for public use.


• Identifying and reporting hazards; and reporting injuries to ski patrol officers via the ski mountain radio.


• Performing daily preoperative checks and post- operative shutdown checks for the ski lifts.


• Monitoring and inspecting ski lifts throughout the day to ensure that they are safe for public use.


• Providing customer service by building rapport with customers on the lifts, offering help on the lift, and providing relevant information to customer queries. 

March 2021 - December 2022

South East Queensland Hauliers, Hemmant 

Customer Service Representative/Bookings Operations Clerk 

 able for ensuring all daily deliveries are running to schedule and logistics targets.  Liaising with  clients on their logistics deliveries requirements and timelines.

 Key Responsibilities 

• Entering incoming bookings into Translogix (transport management software) for import and  export bookings.


• Handling customer enquiries and providing resolutions.


• Building customer rapport with clients to maintain business relationships.


• Providing transport status updates both internally and externally.


• Reviewing documents and following up with clients where shipment information is missing or not provided.


• Follow through with clients to arrange a collection of full containers (exports) and empty  containers (imports).


• Compiling all documentation related to the collection of containers from the wharf (imports) and  transport containers to the wharf (exports).


• Assistance with day-to day operations for imports and exports to ensure customer’s requirements  are met.


• Invoicing clients.

September 2020 - March 2021 Absolute Domestics  

Sole Trader

• Customer engagement and service through bookings and general enquiries.


• Organising customer bookings (iDiary entries) according to location to help improve time management and  minimise time travel.


• Building customer rapport with clients to maintain relationships for repeat business. Keeping record of s, invoices, and creating reports in Excel to maintain quarterly reports.

November 2018 - December 2019 Warner Vet Clinic, Warner 

Trainee Veterinary Nurse Administrator 

• Answering calls and scheduling in consultations and surgeries with general information.
  Follow up calls/reminders for vaccination appointments.


• ing clients regarding day surgery appointments.


• Records management,


• Documenting notes for veterinary consultations.


• Lodging Vet Pay (payment plan) and pet insurance forms for patients.


• Using the Vetlink system (veterinary practice management software) for s payable/receivable.


• Receipting veterinary supplies.


• Stock takes.

February 2017 - November 2018 Hammond Home Renovations, Aspley  

Administrative Assistant 

• Answering calls, taking messages, passing on key information to the builder and liaising with clients.


• Records management - ensuring documentation filed electronically and where required in hard copy in a timely manner.


• s payable using MYOB software.
  Assisting with Australian Tax Office ()  reporting and quarterly reconciliations ( supporting office manager).


• Typing quotes and correspondence.


• Binding, photocopying and other administrative duties as required

August 2014 - February 2017 Kmart , Aspley 

Customer Service Representative - Front Desk 

• Liaising with customers and providing product information.


• Working on checkout - including opening and closing the cash register.


• Sorting and processing cartons and opening packaging, stocking shelves.


• General cleaning and maintenance of working space and areas

Education 

Certificate 3 Business Administration (Medical) | Medical Administration Training | Acquired  Certification 2020 

Certificate 4 Veterinary Nursing | Industries Resource Centre | Deferred 

Certificate 3 Animal Studies | TAFE Queensland - Grovely | Acquired Certification 2018

Bachelor of Behavioural Science/Bachelor of Justice | Queensland University of Technology | 2017 | Underway – completed 96 units. Finished with GPA  

Queensland Certificate of Education | Aspley State High School | 2016 | Graduated with an OP 5.