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Alice De Ferrari

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Hotel General Manager Hostel Worker Hostel Receptionist Hostel Manager Hostel Party Activity Officer Hostel Marketing Expert Hostel Booking System Expert Hotel Receptionist Hotel Back of House Activities / Guest Entertaining

Alice De Ferrari

45

Female

member since Sep 17 2018

Italian

My skills


Front Office and Guest Relation manager with International experienceacross various hos and departments, looking to enrich my competences and further my career within a company with long lasting tradition of high rate hospitality.

Languages Spoken

Italian (Mother Tongue) English (Advanced) French (Advanced) Spanish (Medium) German (Beginner)

Full CV / Resume

EXPERIENCE


RESIDENT MANAGER • L’AMBASCIATA HO DE CHARME – CAGLIARI (ITALY) • JULY 2016, CURRENTLY



• Maintaining Guest services and Front Desk Goals.
• Supporting management of Front Desk Team.
• Ensuring exceptional Customer Service.
• Managing projects and Policies.
• Performing all duties at the Front Desk as necessary.
• Running Front Desk shifts whenever necessary

SALES & MARKETING EXECUTIVE • LU’ HO –CARBONIA (ITALY) • MARCH 2013 – JULY 2016



• Managing company sales process through proper utilization of the CRM system, obtain definite bookings from the ho.
• Proactively ing customers, cultivating and maintainingrelationships with key customers. 
• Entering data into CRM database and creating professional bids and proposal by actively using Company systems, resources and marketing tools.
• Utilizing an understanding of costs associated with sales.
• Dealing with presentations and site visits.
• Contributing and assisting with execution of the annual business plan.

 


RECEPTIONIST & GUEST RELATION • HO REGINA MARGHERITA CAGLIARI (ITALY)• FEBRUARY 2011 –NOVEMBER 2012


 


RECEPTIONIST & GUEST RELATION • HO SLA MARIS, VILLASIMIUS (ITALY)• MAY 2010 – OCTOBER 2010


 


RECEPTIONIST & ITALIAN/FRENCH GUEST RELATION• KINGS CANYON RESORT, (AUSTRALIA) • MAY 2009 –JANUARY 2010


RECEPTIONIST & ITALIAN/FRENCH GUEST RELATION • GREENMOUNT BEACH RESORT, (AUSTRALIA) • APRIL2008 – APRIL 2009


 


RECEPTIONIST • CLUB MED 3 TRIDENTI KAMARINA, (ITALY) • APRIL 2007 – NOVEMBER  2007


 


ITALIAN GUEST RELATION • ALBA TOUR VILLAGE MARSA ALAM, (EGYPT)• DECEMBER 2006 – MARCH 2007


 

About Me

• Managing day-to-day operations, ensuring quality,standards and meeting customer expectations.
• Complaints handling, setting disputes and resolving grievances and conflicts
• Negotiating with others
• Supervising staffing levels
• Understanding the impact of department operations


Fencing
• Skateboarding and Snowboarding
• Mezzo Soprano Classic singer

Where I am available for work and when

Available for work - Travelling - not available

References