Akin

Full CV / Resume

Guest Relations Officer                                                 17/09/2018 – 08/01/2020

Vinpearl (5*) - Bai Dai Beach, Phu Quoc, Kien Giang (VIETNAM) 

·         Meeting and greeting all guests upon arrival and departure,

·         Escorting VIP,Luxury guests to their allocated room and explain the facilities and room features.

·         Responding to guests and public inquiries, requirements , complains,

·         Up Selling guest rooms and promoting ho services,

·         Top-ranked customer service with name mentioned at Tripadvisor and Guest Satisfaction Survey monthly

·         Improving the language and hospitality skills of employees,

·         Helping check in & check out guests when front desk is busy time.

Third-Lieutanent                                                             31/07/2017 - 31/07/2018

Aydın Gendarmerie Training Battalion - Kalfaköy Mahallesi,Aydın Jandarma Eğitim Taburu, 09010, Aydın (TURKEY)

·         Basic Military Training: Teaching to the recruits basic military commands (with and without arms at ease, attention, salute, face right, face left )

·         Vehicle Commander: Managing and escorting of exiting - entering vehicles

·         Quick Reaction Team Commander: First to respond to any situation concerning the battalion, patrol the battalion

·         Service & Guard Company Commander: Managing more than 100 soldier

·         Team Commander in Oath-taking Ceremony, swearing-in late enlisted recruits

·         Daily meeting training agenda management.

Receptionist                                                                    23/07/2015 – 17/05/2016

Gloria Palace Amadores & Thalasso Ho (4*) - C/ La Palma, 2;Amadores,Gran Canaria, 35139 Las Palmas De Gran Canaria (SPAIN) 

·         Greeting, assisting and directing guests and to check out guests,

·         Answer, forward any incoming calls while providing basic information when needed,

·         Responding to guests and public inquiries, requirements , complains,

·         Up Selling guest rooms and promoting ho services,

·         Providing office support services to ensure efficiency

 European Union Project Worker                                    08/10/2013 – 31/07/2014

Compass Európai Ifjúsági Közösségért Egyesület -  Füredi út 41., H-7400 Kaposvár (HUNGARY)  

·         Attending to all events and programs organized by the organization and English classes at schools

·         Helping to prepare for programs, and prepare places, decorations, take photos

·         Using the tools of the program: team building, sport and role playing exercices and self development training, doing individual workshops.