Ashraf

I am qualified to work with clients online, answer all their inquiries, solve their problems, absorb their anger, and meet their needs in a professional manner until they are compley satisfied.

Also, I can work on the computer for long periods of time without getting tired or bored, and I love learning and gaining experience in any new field, whatever the job is.

Nationality         : Egyptian.

Date of date       : 03/10/1977

Place of Birth    : Kuwait

Military service: Exempted.

Marital status    : Single

Gender               : Male

Religion              : Muslim

1.      Abassia High School for Tourism and Hos -  Cairo, Egypt         

2.      Diploma of Computer science from High Institute for Computer sciences Cairo, Egypt  

1.     E - Marketing and Sales Manager 

(Apr 2015 – Up till now) At Arabic Academy for Management Sciences

·         Prepare advertising on social media platforms such as , Instagram, Twitter and Google Ads.

·         Dealing with the client and explain all studying program such as MBA and DBA

2.     E Marketing (Freelancer) (Jan 2011 – Mar. 2015)

·   Prepare advertising on social media platforms such as and  Instagram for many different product such as Hand Bags, Shoes, Accessories and Watches.

·   Create many sites on WordPress platforms and owned some sites such as , , ,

3.     Dep.

( – Dec. 2009) At First Service for  Mobil Service Co.  Cairo

·   Collect the payments from Representative

·   Create  daily, weekly and monthly reports and submit it to specialized managements

4.     Quality Control

( – Dec. 2007) At First Service for  Mobil Service Co.  Cairo

·      Dealing with Client complains and resolve it

·      with the client to investigate the reason of bells unpaid

·      Dealing with client for a new appointment to collect the payment

·      Resolve all Bells undelivered issue with the client and investigation reasons of the returned invoices

·      Resolve all issues for unclear client

5.     ATL  Assistant Team Leader

( – Dec. 2005) At First Service For Mobil  Service  Co.  Cairo

·      Create the representative reports  for the previous day bell distribution and Bell payment

·      Resolve all Bells undelivered issue with Delivery representative and investigation reasons of the returned invoices

·      Resolve all the daily issue facing the representative during the day

·      Create  daily, weekly and monthly reports and submit it to specialized managements

6.     Data Entry

(Feb. 1999  – ) At First Service For Mobil  Service  Co.  Cairo

·      Creating a data base for the company guest

·      Mobil Bell codding

·      Handling all Bell with the delivery representative

·      Tracking the Bell to be sure the client received it

·      Resolve any issue with the client Bill

·      Information analytics regarding the client missing

                                  (Written)                   (Spoken)               (Reading)

1.

Arabic:

Mother Tongue

2.

English:

Good

Good

V. good

·         Excellent user of Microsoft Office (Word, and Excel)

·         WordPress

1.      Online Social media courses from YouTube.